19 November 2020 - updated
24 March 2020
In light of the national lockdown declaration made by President Ramaphosa, we wanted to let you know how we will be moving forward over this time and how these measures will accommodate you, our loyal guest.
We also suggest that you visit the Department of Health’s information page - https://sacoronavirus.co.za/ - to stay informed and updated.
By Thursday, 26 March 2020, all hotels were deactivated to meet the requirements laid out by the President - with the exception of those operating under the exemption requirements, servicing essential services as directed by Government.
At the end of the lockdown period, if regulations permit, we will re-open a selection of hotels in various locations. The impact of this pandemic, along with an increasing number of global travel bans, has resulted in a total collapse of normal hotel-room demand. In order to preserve the sustainability of our business and the people whose livelihoods depend on us, a number of hotels in key nodes will remain deactivated for longer so as to reduce excess capacity.
Once finalised, a list of hotels affected will be made available and will be updated, along with the suggested alternative available hotel, where applicable. This list will be updated from time to time in response to the ever-changing nature of our environment.
The group has the ability to reactivate capacity on short notice should we see an upturn in demand. Online booking channels will remain active for the close monitoring of demand patterns.
Download our Health and Safety protocols.
Managing Your Booking
Post the lockdown, we understand that you may be reconsidering your upcoming travel plans. Please rest assured that we will try to accommodate changes to travel where possible. For more information on bookings or amendments, please contact us via email on email@example.com. Due to current circumstances, please note that it may take us longer than usual to reply.
As we have now moved to Level 1 travel is now possible again. We did suspend SunRands expiries until the situation normalises so that our Rewards members do not lose out on their SunRands over this time.
Upgrades will continue to take place as normal. Any other tier changes will also be suspended until the things normalise in order to give our members an opportunity to travel and increase their status points.
Benefits will be reassessed as needed and we will continue to communicate with you should anything change. Should you have any rewards enquiries, please contact our team on firstname.lastname@example.org
We encourage all South Africans to work together and be accountable to each other by taking the precautions outlined by the World Health Organisation.
We thank you for your support and hope to welcome you to our hotels soon.