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Terms & Conditions

Gold Reef City Theme Park Rules

Notices:

  • Please note that Theme Park will be closed on 05, 06 and 25 December 2016
  • The Theme Park is closed on Mondays and Tuesdays except during Gauteng public school holidays.

General Park Rules

  1. Please note that Theme Park is closed on Mondays and Tuesdays except during Gauteng school holidays or public holidays. 
  2. Tickets, prices, show times, hours and days of operations are subject to change without notice. 
  3. All facilities are used at own risk and management reserves the right to limit entry into Gold Reef City and/or to evict, without refund, any person, not abiding by the General Rules, Boarding Notices or Park Guides. 
  4. Under no circumstances will management or the owners be liable for any losses or damages sustained as a result of injuries, theft or accidents, whatsoever arising, whether occasioned by any person failing to abide by these Rules and Boarding Notices, or by own act or omissions. Any queries must be directed to management who are responsible for the operating and management of Gold Reef City. 
  5. If you wish to leave Gold Reef City and return later that day, you can do so without being charged by having your hand stamped at the Main Entrance between 09h30 and 15h45 only. Retain your admission ticket at all times. 
  6. Gates at entrance to the Theme Park close at 16h00 - no entry after 16h00. Unfortunately pass out stamps can only be issued between 09h30 and 15h45. 
  7. Shoes must be worn in the park at all times. 
  8. Performances, operating times and prices are subject to change without notice and refunds are at management's discretion. When unsafe weather conditions dictate, certain rides, shows and attractions may be closed. 
  9. First Aid: for your safety, nurses are on duty during park operating hours. 
  10. No firearms or other dangerous objects are allowed into Gold Reef City under any circumstances and offenders will be prosecuted without exception. Management reserves the right to confiscate any such items found. 
  11. No offensive behaviour as a result of alcohol or other controlled substance abuse permitted in Gold Reef City. 
  12. No pets, skateboards, roller blades, radios or bicycles are allowed into Gold Reef City. 
  13. All children 12 years and under are subject to a responsible adult's supervision. 
  14. Guests must be at all times dressed including shoes and shirts, in keeping with the family theme promoted at Gold Reef City. 
  15. Guests may not bring their own food or beverages of any kind or form into Gold Reef City. 
  16. All signage inside Gold Reef City is in English. If any instruction is unclear, please ask Guest Services for assistance.
  17. 'Please be advised that, to the fullest extent permitted by law, no rain checks or refunds will be given due to bad weather or mechanical failure'

Theme Park Ride Rules

  1. For your safety, some rides and attractions are restricted according to height and age. 
  2. Always adhere to the height restriction – it is for your own safety.
  3. Depending on your personal health status please be advised that certain rides can be hazardous to your health. 
  4. Certain rides are not recommended for expectant mothers. 
  5. No smoking, eating or drinking allowed on the rides or in ride queues. 
  6. Shoes must be worn on all rides at all times. 
  7. Availability of rides are subject to change without notice and refunds are at management's discretion. 
  8. When unsafe weather conditions dictate, certain rides, may be closed. 
  9. Follow the Operators instructions and obey safety rules at all times.
  10. No queue jumping or place keeping permitted.
  11. Safety restraints are to be secure at all times until the ride comes to a complete stop.
  12. Stay seated until the ride comes to a complete stop.
  13. Secure loose objects.  Leave valuable items with a non-rider friend or use the locker facilities.
  14. Gold Reef City Management reserve the right to refuse use of any ride to visibly intoxicated persons.
  15. 'Please be advised that, to the fullest extent permitted by law, no rain checks or refunds will be given due to bad weather or mechanical failure'

Rewards Programme

  1. The Rewards card discounts are limited to 4 tickets per cardholder per day.
  2. The Reward cardholder must personally present his/her card when the tickets are purchased.
  3. The benefit is open to Montecasino, Suncoast, Gold Reef City, Silverstar, The Ridge, Golden Horse, Emnotweni, Hemingways, Garden Route Casino, Goldfields, Blackrock, Mykonos, The Caledon and Tsogo Sun Hotel Rewards cardholders.

Underground Mine Tour

In the interest of your safety, some visitors may not take part in the mine tour. The mine tour takes place underground and should it be necessary to perform an emergency evacuation, visitors on the tour will have to evacuate the mine shaft by walking up (350) steeply inkling stairs.

  1. Be aware of low hanging walls
  2. Hard hats are not allowed to be removed during the tour
  3. Be careful of slipping and falling
  4. The following persons will not be allowed on the underground tour:
    • Children under the age of 6 years
    • Pregnant women
    • Persons who are visually impaired
    • Anyone who is physically challenged, has a walking defect, an artificial leg or foot
    • Persons with heart conditions
    • Persons with high or low blood pressure
    • Persons who have recently undergone major surgery
    • Persons suffering from or that have a tendency to get claustrophobia
    • Persons suffering from Asthma
    • Persons with a disability