Frequently Asked Questions
Who is Tsogo Sun?
Tsogo Sun is a partnership between Southern Sun and Tsogo Investments. Tsogo Investments is a black empowerment group and the hotel component of Tsogo Sun's casinos is developed and managed by Southern Sun.
What is Montecasino’s relationship to Tsogo Sun?
Tsogo Sun holds the casino license for Montecasino. The property is the flagship development of Tsogo Sun, and is one of five licenses held by the company.
How do I go about applying for a job at Montecasino?
Job vacancies at Montecasino are advertised in the media as well as on our website here.
Can I smoke at Montecasino?
Yes, in certain areas. There are two smoking casinos and several restaurants which have designated smoking sections. Other than these specific places, Montecasino is a smoke-free zone.
What table games are offered at Montecasino?
Montecasino has 70 gaming Tables, both in the smoking and non-smoking casinos. These include American Roulette, Poker, Blackjack, Dice and Baccarat.
What denomination Slot machines does Montecasino have?
Slot machines range from very low to high denomination as follows: 5c, 10c, 25c, 50c, R1, R2, R5, R10, R20, R50 and R100.
How do I lay a complaint about bad service or problems with any of the restaurants or tenants at Montecasino?
Complaints should ideally be submitted through the Montecasino website's web queries form, located under the Contact Us menu tab.
Where do I find information on the meals or cuisine available at the restaurants at Montecasino?
Under the Restaurants section on our website you will find the contact details of all of the restaurants at Montecasino. You can also call the Montecasino Information Desk on +27 11 510 7999
How do I find out what's happening at Montecasino?
The calendar under the Entertainment section on our website has all the details of what's hot and happening at Montecasino.
Are children allowed at Montecasino?
Yes, children are allowed at Montecasino. However no persons under the age of 18 are allowed on the casino floor.
Does Montecasino have a childcare facility?
Yes, the Bambini Creche is a fun and safe haven for children aged between 1 and 8 years. For more information call +27 11 510 7000.
What activities does Montecasino have for children?
Montecasino has something fun for the whole family, including an award-winning cinema, the Magic Company and the Montecasino Bird Gardens.
movies@ Montecasino: +27 11 511 0244
Magic Company: +27 11 511 0621
Montecasino Bird Gardens: +27 11 511 1864