Read The Rules and Enjoy The Benefits
Come and have some fun on the casino floor and participate in our exciting gaming promotions where you could stand a chance to win some fantastic prizes. Remember, you must be 18 years of age and over! The entry criteria, prizes that are up for grabs, as well as promotion rules may be different for each promotion. To view the rules related to each promotion, please refer to the relevant promotion tab alongside or enquire at the Guest Services Desk. Our hosts will be happy to assist you with any information.
If you would like to know more about our ongoing promotions, please visit the Guest Services Desk and either supply or update your details, so that we can keep you informed.
General Terms and Conditions
Non-Negotiable CHIP Redemption Rules
- Winnings on bets made with Non-Negotiable chips will be paid out in cash chips
- The value of the Non-Negotiable chips will be excluded as the Non-Negotiables have no cash-in value and will be forfeited after being paid
- Losing Non-Negotiables will be treated as losing bets
- Non-Negotiables played which result in neither a win nor loss will remain in play, dependent on the rules of the game, in some cases they may be returned to the player
- In a situation where only half the bet is lost (surrenders on BJ or "O" on AR) a cash chip may be used to half the odd chip if needed
- Non-Negotiables cannot be played on our TEXAS HOLD'EM Tables
- Non-Negotiables cannot be cashed out
- This voucher can only be used once
- The use of this premises is at your own risk
- This voucher cannot be exchanged for cash
- You are entirely responsible for your own vehicle
Metropolis Lounge And Grill
- In the event of the meal costing less than the voucher amount, no change will be given
- This voucher is valid for a year from date of issue
- Gratuity is not included in the stipulated amount and is payable at the discretion of the guest
- This voucher may not be redeemed for cash
- This voucher excludes 3D films
- This voucher is valid until the specified expiry date and cannot be extended
- This voucher cannot be exchanged for cash
- This voucher is not valid in the 1st week of a release date
- This voucher is for a Palazzo night stay for two including breakfast at the Medeo Restaurant
- This voucher is valid until the specified date on voucher and may not be extended there after(The following dates are excluded 24th, 25th, 26th, 31st December and the 14th of February )
- Bookings subject to availability
- This voucher is not transferable, may not be converted to cash and, if lost, will not be re-issued
- For Reservations please contact reservations department on +27 11 367 4250 and quote the reference number on the Prizeletter and that you produce the original letter on arrival at the hotel, as copies will not be accepted
- A R500 refundable deposit is required to be paid upon check in at the hotel
Southern Sun Montecasino
- This voucher is for a Southern Sun night stay for two including breakfast at the Punchinello's Restaurant.
- This voucher is valid until the specified date on voucher and may not be extended there after(The following dates are excluded 24th, 25th, 26th, 31st December and the 14th of February).
- Bookings subject to availability.
- This voucher is not transferable, may not be converted to cash and, if lost, will not be re-issued.
- For Reservations please contact reservations department on +27 11 367 4250 and quote the reference number on the Prizeletter and that you produce the original letter on arrival at the hotel, as copies will not be accepted.
Promotional Rules - Birthday Promotion
- Any person who is under 18, or who has been issued with a Refusal of Entry order, or who is self-excluded, or who falls into any category of excluded persons, is expressly prohibited from gambling and/or participating in this promotional competition.
- This promotional competition is exclusive to Montecasino Gold and Platinum Rewards Programme members (the “Participants”), and it is closed to any persons who are directors, members, partners, employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the company or marketing service providers, or spouses, life partners, business partners or immediate family members.
- Participants who have their birthday within a calendar month of the draw, and who have active gaming recorded (12 month rolling period) on their card, will earn one entry ticket into a draw for which they qualify on the last Tuesday of the same month. With exception to participants born in December, who will qualify for the January draw:
Birthday between Draw Date 1 - 31 May 2017 30 May 2017 1 - 30 June 2017 27 June 2017 1 - 31 July 2017 25 July 2017 1 - 31 August 2017 29 August 2017 1 - 30 September 2017 26 September 2017 1 - 31 October 2017 31 October 2017 1 - 30 November 2017 28 November 2017 1 December 2017 - 31 January 2018 30 January 2018 1 - 28 February 2018 27 February 2018 1 - 31 March 2018 27 March 2018
- Entry tickets will be capped at one (1) ticket per person
- Entries cannot be purchased for cash, points or through any other form of consideration.
- Prize Winners will be selected by way of a random manual draw. The draw will take place at 20h00 on the last Tuesday of every month between 30 May 2017 – 27 March 2018, excluding December
- On the day of the draw, participants may print their entries at the eHost machines from 08h00 but may only place their entry into the entry box between 18h00-19h58
- All Participants are required to be present on the respective dates/times to be eligible for a Prize: Provided that if a participant elects not to be present in person when the winner/s are announced, the participant may nominate another person who has been duly authorised in writing to attend the draw on behalf of a participant in the form and manner determined by management, the details of which will be available at the Guest Relations Desk.
- Participants or duly authorised representatives shall be required to present themselves within 90 seconds from the time of announcement, and must produce the valid ticket entry and positive and acceptable form of identification e.g. a South African I.D./South African Driver’s License/Passport or other official form of identification as approved by the casino and any other details as required. A redraw will occur should Participants or duly authorised representatives not present themselves within 90 seconds.
- Authorised representatives shall not be entitled to any prizes and shall not take receipt of prizes accruing to the Participants they represent.
- Prizes are to be collected and signed for receipt thereof by the relevant Prize Winner (not representative), as the case may be, within 15 days from the date of the draw from the casino where the prize(s) were won.
- Prizes are not transferrable and prize winners must sign for receipt of prizes.
- All decisions are final and binding and no correspondence or appeals will be entered into.
- Any person transgressing the rules of this promotion will be disqualified.
- In the event of technical failure or damage to the device used for the promotional draw, irrespective of the cause, another suitable device or method will be used, at the sole discretion of Management.
- Every participant in the promotion shall be deemed to have acknowledged and accepted the rules by virtue of their participation.
- The above clauses are severable from each other. Should any clause or part thereof be found to be unenforceable by operation of the law, such clause or part thereof will be severed, and the remaining clauses shall remain in force.
- Copies of these rules are available at the Guest Relations Desk upon request.
Copies of these rules are available at the Guest Relations Desk