Business Rewards Frequently Asked Questions
Find Out More About Our Hotels Business Rewards Programme
We’ve compiled a list of the most frequently asked questions with answers below, so companies can familiarise themselves with how the Business Rewards Programme works. If your question is not answered below or for any other queries about our Business Rewards Programme, feel free to email the Business Rewards team: firstname.lastname@example.org.
Registering for Business Rewards
1. Is our company eligible to join the Tsogo Sun Hotels Business Rewards Programme?
An eligible company is a company incorporated and registered with the proper authority in the jurisdiction in which it operates, excluding 3rd Parties (Travel Agents, Tour Operators, Professional Conference Organisers), Associations, Government Departments, NGOs (Non-Government Organisations), Political Parties and Embassies and companies contracted as a Tsogo Sun Hotels Partner or Key Account.
2. How does our company apply to participate in the Tsogo Sun Hotels Business Rewards Programme?
Download and complete the Business Rewards application form. Once completed this can be emailed through to Business.Rewards@tsogosun.com. Your application will be reviewed and a Business Rewards representative will be in contact with you to advise the outcome of your application.
1. What discounts does the Business Rewards programme provide our company?
Corporates participating in the Tsogo Sun Hotels Business Rewards Programme are entitled to a 10% discount at Luxury and Full service hotels. Remember your company qualifies for the following discounts off accommodation:
- 54 on Bath
- Beverly Hills
- Sandton Sun
- Palazzo Montecasino
- InterContinental Sandton Towers
- InterContinental Johannesburg O.R. Tambo Airport
- Suncoast Towers
Full Service hotels
2. Does our company qualify for further discounts on accommodation if we are booked on a negotiated corporate or promotional rate?
No further discounts are applied if you are booked on a negotiated corporate or promotional rate.
3. What information is required when making a reservation to ensure our company gets their Business Rewards Accommodation discounts?
When Tsogo Sun Hotels creates a company in their customer database your company is allocated a Corporate ID. When you become a member of the Tsogo Sun Hotels Business Rewards Programme this membership is linked to your Corporate ID. When making a reservation direct with the Hotel the reservation agent will connect your Corporate ID to your reservation and you will get the accommodation discounts.
For all bookings of 9 rooms and less (not a group booking) you can also book online using Tsogo Sun Hotels' Travel Booker. When you log into Tsogo Sun Hotels' Travel Booker using your Travel Booker login and password you will automatically get the Business Rewards Programme accommodation discounts.
1. What are SunRands?
SunRands is the Tsogo Sun Hotels Business Rewards currency that your company earns when staying at Tsogo Sun Hotels. SunRands earned can be used towards payment of accommodation, meals and drinks at select restaurants and bars, hotel parking (when staying at a hotel) and Tourism Levy.
2. How does our company earn SunRands?
Your company earns 5% SunRands when booking at a participating Tsogo Sun hotel on public and corporate accommodation rates. Confidential rates do not qualify for SunRands earnings. SunRands can also be earned on food and beverage spend at select restaurants/bars plus sundry items (hotel-owned laundry, telephone calls and hotel-owned parking), if charged to your room.
3. How long are SunRands valid for?
SunRands are valid for 24 months from date of issue. SunRands not used within the 24 months will expire.
4. How long will it take for SunRands earned to reflect on my account?
SunRands earned will be allocated within 24-hours after check out and will reflect on your statement. Should a company stay not be allocated within 24-hours the authorised contact can contact Business.Rewards@tsogosun.com to query.
5. How does our company know how many SunRands we have?
Your company will be emailed an eStatement once a month which will be emailed to the elected signatory. You can also email Business.Rewards@tsogosun.com to enquire.
Using SunRands as a form of payment
1. How many SunRands does our company need before we can spend them?
For transaction purposes 1 SunRand = 1 Rand. You do not need a minimum amount before spending your available SunRands.
2. When and where can our company redeem my SunRands?
SunRands can be used towards payment at all participating Tsogo Sun Hotels or Tsogo Sun Hotels owned restaurants/bars and conferencing, Tourism Levy, Gold Reef City Theme Park, Sandton Sun, Caledon Spa and Suncoast Spa.
3. Can our company redeem SunRands earned on a current stay during the stay?
No. At the earliest, SunRands may only appear on your profile 24-hours after check out and can only be used once reflected on your membership as an available SunRands balance.
4. Does our company earn SunRands on SunRands payment transactions?
You can earn SunRands only on the top up value of the company stay should your company be required to pay in an amount. Your company will not earn SunRands on the SunRands payments.
5. How do we make a booking using SunRands as a form of payment?
Booking direct with hotel or via the Tsogo Sun Hotels Travel Booker portal (on tsogosun.com) and then contact email@example.com for redemptions.
6. Can we use our SunRands to pay for food and beverage, hotel parking and Tourism Levy?
Yes, a Business Rewards member can pay for meals and drinks with SunRands at Tsogo Sun Hotels owned restaurants and bars as well as hotel parking when staying at a hotel and Tourism Levy.
1. Who can we contact in the event that we have a query in regards to our Business Rewards membership
The designated signatory assigned to the membership by the company can contact firstname.lastname@example.org for all Business Rewards related enquiries.