FREQUENTLY ASKED QUESTIONS
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As a Tsogo Rewards member, you can enjoy great benefits and instant discounts at our casino, hotels and entertainment destinations across the country.
Our Rewards Programme has a lot to offer, so we’ve compiled a list of the most frequently asked questions, with answers, to help you understand all the benefits and help you make the most of our exciting loyalty programme.
There are now multiple places you can sign up. Visit your closest casino’s Tsogo Rewards Desk, visit https://rewards.tsogosun.com/ or simply download the Tsogo Sun App by visiting https://www.tsogosun.com/App/ or go to your phone App Store.
All you need to do is visit the Tsogo Rewards Desk at any of our casinos to sign up or collect your casino card. You can find the casino closest to you here.
As a Tsogo Rewards member, you save at Tsogo Sun outlets – hotels, restaurants, shows, events, movies@ tickets, spas and so much more. Every time you play at a casino or pay at Tsogo outlets, you earn points, which you can use to play for free or towards your bill. The more you use your rewards benefits, the more points you accumulate. This means you can improve your rewards status and get even bigger discounts.
Signing up to the Tsogo Rewards programme and getting your first casino card is free.
This measure is in place to ensure your safety and the security of the points you’ve accumulated, as well as to adhere to gaming regulations that mandate only individuals aged 18 or older can apply for a casino card. It also fulfils the FICA requirement to have your identification and physical address on file. You can use either your South African ID, South African driver’s license, or, for international customers, a valid passport when registering or requesting a replacement casino card.
Your rewards membership number is the key to claiming your rewards. Make sure to keep it handy so that you can present it before you settle your bill at a restaurant or bar that offers a rewards discount. When you book accommodation, certain shows, events and movies online, you can also claim your discount by entering your membership number. Don’t forget your membership number when you visit Gold Reef City’s Theme Park or the Montecasino Bird Gardens, where you will also receive a discount on your entry.
Log onto your Tsogo Sun App and view it on the home page as your TSOGO ID. Don’t have the app? You can download it at any time using your phone’s app store or by accessing the web link https://www.tsogosun.com/App/. If you would like to access it from your computer, visit https://rewards.tsogosun.com/ to login or sign up.
You need a casino card for every casino where you plan to play, but you cannot have more than one casino card per casino.
All you have to do to earn points is use your membership number when booking at any of our hotels and/or before you settle a bill at any of our restaurants, bars, shows, events and movies online.
Your Rewards card or membership number is the key to claiming your rewards. Make sure you always keep them handy so that you can present them before you settle the bill at the hotel, restaurant or bar offering a Rewards discount. When you book certain shows, events and movies online, you can also claim your discount by entering your membership number. Don’t forget this includes Gold Reef City’s Theme Park and the Montecasino Bird Gardens, where you will also receive a discount on your booking or entry.
Yes, your points will be valid for 12 months from the date on which they were earned. To make the most of your points, you can convert them to +Play on your favourite slot game, table game or redeem them towards your bill at Tsogo Sun outlets – hotels, restaurants, shows, events, movies@ tickets, spas and more.
The best way is to download the Tsogo Sun App where you can view all your points’ balances.
Alternatively, we will keep you updated on your points via SMS, and let you know when they are expiring. We can only send you this information if you have given us your permission to do so. That’s why it is so important to make sure that you have not only opted in to receive communication from us, but also have your most recent contact details on our system.
During a casino promotion, you earn points for play, which determines how many draw tickets you get. The draw tickets earned by all contestants who played during the promotional period are entered into a pool, which are then electronically shuffled, and a ticket is selected. Our draw system is designed and controlled to ensure complete randomness of the ticket selection. Click here to watch a short video which explains how the electronic draws work.
Chances are that some players earned more points by playing more using their casino card and therefore have a lot of draw tickets in the pool. But, because tickets are randomly selected by our electronic system, that randomness means you also only need one ticket in the pool for your chance to be selected as a finalist. It really is about the luck of the draw.
An eHost is a casino self-service kiosk that you will find in and/or around the casino. You can use it to check your points balance, claim rewards that have been offered to you, view the latest slots payouts and more. All you need to do is insert your casino card and follow the prompts. Click here to watch a short video which explains how the electronic draws work.
Download the Tsogo Sun App. Here you will see a points statement on all your group wide points.
Individual casino points can be viewed by inserting your casino card into any slot machine and follow the prompts to view your balance. You can also view your points balance at an eHost at all our casinos.
No, your points are not transferrable. Points can only be earned or used by the person whose name appears on the casino card or Tsogo Rewards website.
When you sign up to our Tsogo Rewards Programme via a Tsogo Sun casino, the Tsogo Sun App or Tsogo Rewards website, you will start off as a 10 Tier Rewards member. To move your status level up, you will need to earn points by playing slots or tables; or on payments made at Tsogo Sun hotels, restaurants, bars and other Tsogo owned outlets. The points you have earned over a 12-month period determines your upgrade to the next tier. You must actively play at Tsogo Sun casinos and use your membership number at Tsogo outlets whenever you visit to ensure that you earn points for qualifying transactions. Points redemption will not affect your status level.
No, the points you have earned will carry over to your new status levels.
Your tier status will be valid for a year from date of issue. Once you have hit the 12-month mark, you must make sure you have maintained the minimum points earning requirement for the status level you are at. So keep earning points to avoid dropping to a lower status level. Remember, the higher your status level, the better your rewards and benefits.
No, your casino card number and Tsogo Rewards membership number stay the same from the day you sign up.
We are always looking for ways to reward you. This includes great offers, discounts on shows and events and ongoing communication about exciting entertainment offerings at our casinos or hotels. If we don’t have your information, we cannot keep you informed, and you will miss out. We have no intention of spamming you and if you feel that you are receiving unnecessary communication, please tell us. We will immediately exclude you from receiving information that is of no interest to you. Of course, you can opt-out of all communication by following the instructions on our SMS messages. This is also available on the Tsogo Sun App.
The Tsogo Sun App allows you to take full control of your communication preferences. Simply access your message settings and gain control.
If you did unsubscribe, you can re-subscribe to receive communication at any Tsogo Rewards Desk at your closest casino. You can also log onto https://rewards.tsogosun.com to change your communication preferences.
You may view this on our Tsogo Rewards webpage – https://rewards.tsogosun.com
The Tsogo Rewards programme is offered throughout Tsogo Sun and you can enjoy great benefits at all units.
Our enhanced Tsogo Rewards programme is designed to elevate your gaming and entertainment experience by offering a unified rewards journey across our casino locations, hotel services, and online platforms. It brings together enhanced benefits, exciting gamification modules and the flexibility to transfer points across our entities.
Cross-platform points transfer allows you to seamlessly transfer your earned Tsogo Rewards points between different entities within our organization. Earn points at one casino and redeem them for rewards at another casino, hotel or online platform.
These gamification modules add an extra layer of excitement. Bonus Play lets you earn your personal progressive in +Play and Bonus Stay earns points towards hotel rooms. Engage with these modules on the Tsogo Sun App to make your rewards experience even more thrilling.
Tier-based rewards offer increased benefits based on your tier status. The higher your tier, the more privileges and perks you’ll enjoy. Your tier status is determined by your level of engagement and spending within the programme.
Yes. Our enhanced Tsogo Rewards programme lets you transfer points earned at one casino to another casino. This provides you with the freedom to enjoy rewards at different locations within our organization.
Yes, your privacy and data security are a top priority. Our new programme follows data protection regulations, and we’ve implemented strong security measures to safeguard your personal information.
Access the enhanced Tsogo Rewards programme through our user-friendly Tsogo Sun App. It’s your gateway to all programme features, allowing you to track points, transfer rewards, and engage with gamification modules.
Yes, your existing casino card remains valid until you collect your new card from the casino.
Stay tuned for informative sessions, workshops, and demos to help you familiarize yourself with the programme. Look out for announcements, emails, and training opportunities.
Yes, the enhanced Tsogo Rewards programme introduces exciting changes on how you earn and redeem rewards. The new features, cross-platform transfers, and bonus provide more opportunities for benefits and perks.
Our dedicated Tsogo Rewards Contact Centre team is here to help. Contact them by email on firstname.lastname@example.org or telecom on +27 10 595 9149 for any assistance related to the new Tsogo Rewards programme. You can also find information in our training materials, FAQs and workshops.
The unified group status simplifies your experience by giving you a single tier status across all our participating entities. This means consistent benefits and perks whether you’re at one of our casinos, hotels, or online platforms.
The Bonus Suite is a gamification module within our mobile app designed to enhance your experience with us. It offers various bonus modules, each with unique rewards and benefits.
You can access the Bonus Suite by downloading our Tsogo Sun App from the App Store or Google Play Store and logging into your account.
No, participation in the Bonus Suite requires you to be a registered member of our Tsogo Rewards programme. You can sign up for free within the Tsogo Sun App.
The Bonus Play module rewards you with +Play based on your gameplay at the casino. It extends your gaming sessions and offers more chances to win without using your own cash.
You earn points for the Bonus Stay module by booking hotel stays through our Tsogo Sun App. Accumulate points to enjoy complimentary stays or upgrades.
To participate in the Bonus Suite, you must meet the legal gambling age requirements over 18.
Tsogo Rewards earned within the Bonus Suite are generally non-transferable and cannot be exchanged for cash.
Your Bonus Suite balances and rewards are conveniently displayed within the Tsogo Sun App, ensuring you have real-time access to your status.
We have robust security measures to safeguard your data and Tsogo Rewards, ensuring a safe and secure experience.
You can provide feedback or report issues through the Tsogo Sun App’s customer support feature or contact our dedicated Tsogo Rewards Contact Centre for assistance.
Yes, the Bonus Suite encourages cross-platform engagement, allowing you to enjoy its benefits both online and within our physical establishments.