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Tsogo Rewards Promotion

Rewarding you this October for your loyalty.

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  1. Only persons 18 years and older are permitted to become a Tsogo Rewards member and download the Tsogo Sun App.
  2. The 4X Bonus Play Multiplier is only applicable to Bonus Play on the Tsogo Sun App.
  3. The 4X Bonus Play Multiplier applies to all Tsogo Rewards members who have downloaded and registered on the Tsogo Sun App before 01 November 2024 07:59 am.
  4. The 4X Bonus Play Multiplier will multiply all slots and tables play by 4, that started and ended within 15 October 2024 08:00 am and 01 November 2024 07:59 am.
  5. Only casino play earned after registering on the Tsogo Sun App will qualify for the multiplier, within the promotional period specified.
  6. Multiplied Bonus Play will show on the Tsogo Sun App once your gaming session is completed.
  7. Filled pots can be redeemed for +Play only and can’t be transferred to other players.
  8. +Play expires after 365 days.
  9. The +Play vouchers for tables are redeemable at Cash Desk for Non-Negotiable Chips. Proof of identity & Tsogo Rewards membership card required.
  10. The +Play voucher is neither transferable nor shall it be replaced if it is lost or stolen.
  11. Filled pots expire after 3 months of earning them, expired pots are forfeited.
  12. Misuse or abuse of this offer may result in termination of the offer without notice.

    1. Only persons 18 years and older are permitted to become a Tsogo Rewards member and download the Tsogo Sun App.
    2. Any person who is under the age of 18 is prohibited from participating in this promotion.
    3. The discount voucher is available to all Tsogo Rewards members who have downloaded the Tsogo Sun App on or before 31 October 2024 at 11:59 pm.
    4. The discount voucher is valid for use between 15 – 31 October 2024.
    5. There may be a 24-hour delay between the time of joining the Tsogo Rewards programme and being able to use the Tsogo Rewards voucher to claim the discount.
    6. The discount cannot be combined with Tsogo Rewards tier based benefits, any other discount, voucher, special offer or promotion including but not limited to pensioner discounts.
    7. The discount cannot be sold or transferred.
    1. Discounts are valid for bookings made and paid for between 15 October and 2 November 2024.
    2. Discounts are valid for stays between 15 October 2024 and 15 March 2025.
    3. Discounts are valid for standard rooms.
    4. Limited room nights are available for this promotion and are subject to availability.
    5. Discounts apply to the Best Available Rate per standard room, per room night. Surcharges apply to other room types.
    6. Rates include breakfast, excluding Hotel Perte.
    7. Suncoast Hotel and Towers rates are applicable to standard room type only (City Facing).
    8. Bookings at Suncoast Hotel and Towers for Fridays and Saturdays requires a minimum stay of two nights.
    9. Rates are nett and non-commissionable.
    10. Rates are applicable for bookings of up to 4 rooms and are not available for group and conference bookings.
    11. Rates include Value Added Tax but exclude Tourism Levy charge per room, per night.
    12. Tsogo Rewards member can earn and redeem on these rates.
    13. No further Tsogo Rewards programme member discounts will apply.
    14. Offer is available to the South African domestic leisure market and SADC countries only.
    15. Check-in time is from 14h00, check-out time is 11h00, early check-in is only available subject to availability.
    16. Rates are subject to change without prior notification.
    17. Standard Tsogo Sun hotels terms and conditions apply.
    18. Gold Reef Theme Park is only operational on a Thursday – Sunday, trading hours vary during school holidays.
    19. A non-refundable deposit of 100% is required at time of reservation.
    20. Reservations can be cancelled up to 7 days prior to arrival, there after full cancellation fee will apply.
    21. Reservation date changes are subject to availability.
    22. Rates are subject to peak periods and, as such, may not be available at certain times or over certain dates. All rates are subject to availability at the time of booking. 
    23. This promotion excludes bookings at Hotel Perte.
    24. Emerald Hotel is only available for bookings from 15 January 2025.
    25. Emerald River Resort bookings does not include breakfast.
    26. The promotion is not valid during peak periods at selected properties:
      • Emerald River Resort and Emerald Bush Lodges are not available from 20 December 2024 to 11 January 2025
      • Palazzo, Pivot and Piazza Hotel are not available from 13 – 16 December 2024, and from 24 December 2024 to 5 January 2025
      • Gold Reef City Themepark and Gold Reef City Casino Hotels are not available from 13 December 2024 to 5 January 2025
      • Suncoast Hotel and Towers are not available on 20 October 2024 and from 13 December 2024 to 5 January 2025
      • Caledon Casino & Spa and Garden Route Hotel are not available from 13 December 2024 to 5 January 2025

 

 

  1. This offer is only available between 15 October and 31 October 2024.
  2. The discount applies to the total food bill (excludes beverages) for the Tsogo Rewards member and five guests and is limited to a maximum of R500 off your food bill.
  3. The discount can be redeemed as per the restaurant’s trading hours, and may exclude special celebrations and public holidays as per the outlet’s discretion.
  4. Prior bookings are essential. Book directly or via Dineplan (www.dineplan.com)
  5. Offers exclude group bookings of 7 or more guests.
  6. Availability for this promotion is limited.
  7. This promotion only applies to dine-in customers.
  8. Billy G, Café Vigour and Café V terms and conditions apply.

 

  1. This offer is only available between 15 October and 31 October 2024.
  2. The discount is limited to 4 tickets per Tsogo Rewards member.
  3. The discount voucher is valid for one visit to Tsogo Sun movies@ cinemas during the promotional period.
  4. The discount is not applicable to confectionary.
  5. This benefit is exclusive to movies@ cinemas operating at the following Tsogo Sun properties: Montecasino, Gold Reef City, Silverstar, Emnotweni, Hemingways and The Ridge.
  6. The discount applies to adult and kids movie tickets only and excludes pensioners tickets.
  7. The discount may only be redeemed by the Tsogo Rewards member in person and may not be sold or transferred.
  8. Lost or stolen tickets will not be replaced.
  9. Movies@ terms and conditions apply.

 

  1. This offer is available on Sundays only between 15 October and 31 October 2024.
  2. The discount is limited to 4 tickets per Tsogo Rewards member.
  3. The discount is valid for one visit to the Gold Reef City Theme Park during the promotional period.
  4. The discount is not applicable to food and beverages.
  5. The Tsogo Rewards member must be present when the tickets are purchased.
  6. This voucher can only be redeemed when purchasing tickets at the Theme Park entrance, Booth 1.
  7. Tickets, prices, show times, hours and days of operations are subject to change without notice.
  8. All facilities are used at own risk and management reserves the right to limit entry into Gold Reef City and/or to evict, without refund, any person, not abiding by the General Rules, Boarding Notices or Park Guides.
  9. Under no circumstances will management or the owners be liable for any losses or damages sustained as a result of injuries, theft or accidents, whatsoever arising, whether occasioned by any person failing to abide by these Rules and Boarding Notices, or by own act or omissions. Any queries must be directed to management who are responsible for the operating and management of Gold Reef City.
  10. If you wish to leave Gold Reef City and return later that day, you can do so without being charged by having your hand stamped at the Main Entrance between 09h30 and 15h45 only. Retain your admission ticket at all times.
  11. Gates at entrance to the Theme Park close at 16h00 – no entry after 16h00. Unfortunately pass out stamps can only be issued between 09h30 and 15h45.
  12. Depending on your personal health status please be advised that Gold Reef City thrill rides can be hazardous to your health. For your safety, some rides and attractions are restricted according to your child’s height and age. No smoking, eating or drinking allowed on the rides
  13. Shoes must be worn in the park at all times.
  14. Performances, operating times, prices, availability of rides and order facilities subject to change without notice or refunds at management’s discretion. When unsafe weather conditions dictate, certain rides, shows and attractions may be closed.
  15. First Aid: for your safety, nurses are on duty during park operating hours.
  16. No firearms or other dangerous objects are allowed into Gold Reef City under any circumstances and offenders will be prosecuted without exception. Management reserves the right to confiscate any such items found.
  17. No offensive behaviour as a result of alcohol or other controlled substance abuse permitted in Gold Reef City.
  18. No pets, skateboards, roller blades, radios or bicycles are allowed into Gold Reef City.
  19. All children 12 years and under are subject to a responsible adult’s supervision.
  20. Guests must be at all times dressed including shoes and shirts, in keeping with the family theme promoted at Gold Reef City.
  21. Guests may not bring their own food or beverages of any kind or form into Gold Reef City.
  22. All signage inside Gold Reef City is in English. If any instruction is unclear, please ask Guest Services for assistance.
  23. Gold Reef City Themepark terms and conditions apply.

 

  1. This offer is only available between 15 October and 31 October 2024.
  2. The discount can be redeemed on any day that the Bird Garden is open.
  3. The discount is applicable to a maximum of 12 tickets to the Montecasino Bird Gardens per Tsogo Rewards member.
  4. The discount is valid for one visit during the promotional period.
  5. The Tsogo Rewards member must be present when the tickets are purchased and these tickets must not be sold or transferred.
  6. This voucher can only be redeemed when purchasing tickets at the Bird Garden entrance.
  7. The discount is not applicable to food and beverages.
  8. Lost or stolen tickets will not be replaced.
  9. The Bird Gardens are closed on Mondays.
  10. Montecasino Bird Gardens terms and conditions apply.

 

  1. This offer is only available between 15 October and 31 October 2024.
  2. The discount can be redeemed 7 days a week.
  3. The discount is applicable to a maximum of 12 tickets to Emerald Animal.
  4. The discount is valid for one visit during the promotional period.
  5. The Tsogo Rewards member must be present when the tickets are purchased.
  6. This voucher can only be redeemed when purchasing tickets at the Emerald Animal World entrance.
  7. The discount is not applicable to food and beverages.
  8. Lost or stolen tickets will not be replaced.
  9. Emerald Animal World terms and conditions apply.

 

  1. This offer is only available between 15 October and 31 October 2024.
  2. The discount can be redeemed 7 days a week.
  3. The discount is applicable to a maximum of 12 tickets to Emerald Aquadome.
  4. The discount is valid for one visit during the promotional period.
  5. The Tsogo Rewards member must be present when the tickets are purchased.
  6. This voucher can only be redeemed when purchasing tickets at the Emerald Aquadome entrance.
  7. The discount is not applicable to food and beverages.
  8. Lost or stolen tickets will not be replaced.
  9. Emerald Aquadome terms and conditions apply.

 

  1. This offer is only available between 15 October and 31 October 2024.
  2. The discount can be redeemed 7 days a week.
  3. The discount is applicable to a maximum of 4 tickets to Emerald Padel.
  4. The discount is valid for one visit during the promotional period.
  5. The Tsogo Rewards member must be present when the tickets are purchased.
  6. This voucher can only be redeemed when purchasing tickets at the Emerald Padel courts.
  7. The discount is not applicable to food and beverages.
  8. Discounts apply to court rental.
  9. Discounts do not apply to Padel rackets and ball rental.
  10. Lost or stolen tickets will not be replaced.
  11. Emerald Padel terms and conditions apply.

 

  1. Only persons 18 years and older are permitted to become a Tsogo Rewards member and download the Tsogo Sun App.
  2. Any person who is under the age of 18 is prohibited from participating in this promotion.
  3. The discount voucher is available to all Tsogo Rewards members who have downloaded the Tsogo Sun App on or before 31 October 2024 at 11:59 pm.
  4. The discount voucher is valid for use between 15 October and 2 November 2024.
  5. Only one voucher per Tsogo Rewards member who have downloaded the Tsogo Sun App by 31 October 2024 at 11:59 pm, per entertainment category, will be issued for the duration of the promotion.
  6. The Tsogo Rewards member must present his/her 88….. number and valid identity document in person when paying in order to qualify for the discount.
  7. The Tsogo Rewards member must enter their valid pin code into the terminal in order for the discount to be applied.
  8. There may be a 24-hour delay between the time of joining the Tsogo Rewards programme and being able to use the Tsogo Rewards voucher to claim the discount.
  9. The discount cannot be combined with Tsogo Rewards tier based benefits, any other discount, voucher, special offer or promotion including but not limited to pensioner discounts.
  10. The discount cannot be sold or transferred.
  11. The discount is only applicable to participating outlets and during the outlets’ trading days and trading hours, unless otherwise specified.

FREQUENTLY ASKED QUESTIONS

tsogo sun mobile app

Please make sure you’ve done the following:

  1. Downloaded the latest version of the App.
  2. Connect to a strong mobile data or Wi-Fi connection.
  3. If the issue persists, contact the Tsogo Rewards Call Centre on

0800 087 646 or send an email to rewards@tsogosun.com with a screenshot of the error as well as your full name, ID number and mobile number that you have registered with us.

Bonus Play lets you earn your personal progressive in +Play, Bonus Stay earns points towards hotel rooms. Engage with these games to make your Tsogo Rewards experience even more thrilling.

Please visit our website to view the latest version of the [Responsible Gaming Policy](https://www.tsogosun.com/casinos/responsible-gambling/).

You will receive communication from the casinos you have opted-in for.

We will keep you updated on your points via SMS on in-app notification and let you know when they are expiring, if you have opted in to receive communication from us.

Please visit our website to view the latest version of our [Terms & Conditions](https://www.tsogosun.com/terms-and-conditions/).

Bonus Play rewards you with +Play based on your gameplay at the casino. It extends your gaming time and offers more chances to win.

We will keep you updated on your points via SMS on in-app notification and let you know when they are expiring, if you have opted in to receive communication from us.

Navigate to the “Home” screen and simply select on any one of the applicable buttons:

  1. OFFERS to view redeemed Entertainment offers.
  2. PROMOTIONS to view tickets redeemed and entered.
  3. +PLAY to view redeemed +Play
  4. Bonus Play Statement to view redeemed Bonus Play and Bonus Stay Statement to view redeemed Bonus Stay.
  5.  

You can earn points for Bonus Stay by booking, staying and paying at participating Tsogo Sun hotels.

No, your points are not transferrable.

Please review our [Privacy Policy](https://www.tsogosun.com/privacy-policy) on the Tsogo Sun website for more information.

Please visit our website to view the latest version of our [Privacy Policy](https://www.tsogosun.com/privacy-policy).

Our App is not limited to the device you are using. You can download our app on a new mobile device and enter your existing profile details to regain access.

Chat to any one of our friendly Tsogo Rewards Call Centre agents on

0800 087 646 or rewards@tsogosun.com.

This group status simplifies your experience by giving you a single tier status across all our participating entities. This means consistent benefits and perks whether you’re at one of our casinos, hotels or online platforms.

Select CLICK HERE under “Reward Balances” on the “Home” screen.

You can find your TSOGO ID on the “Home” page of the app.

Navigate to the Hamburger (Top left menu icon) and simply select CHANGE YOUR DETAILS.

Rewards earned within the Bonus Suite are non-transferrable and cannot be exchanged for cash.

Navigate to your “Messages” (Top right envelope icon) and select “Settings” (Cog icon) to opt-in to in-App communication. These are configured per property you are registered at.

[Terms & Conditions](https://www.tsogosun.com/general-terms-conditions/).

Send a screenshot to rewards@tsogosun.com  together with your full name, ID number as well as mobile number which is registered with Tsogo Sun.

Make sure that the details you have used to register on the App, are the same as your casino card otherwise your profiles will not link. If all your information is correct, contact the Tsogo Rewards Call Centre on 0800 087 646 or rewards@tsogosun.com.

Follow the steps below:

  1. Access the “Stay” option.
  2. Select BOOK NOW on any hotel.
  3. Select your profile on the top right corner of the screen.
  4. Select VIEW, CHANGE OR CANCEL A RESERVATION OR ORDER.
  5. Scroll down to see your past bookings.

This happens if you have logged in to more than one device at a time.

Select VIEW PIN on the “Home” page. Here you can view and change your pin.

Access the “Hamburger” (Top left menu icon) and select RESET PASSWORD. Alternatively, if you are having struggles logging in, select “Recover Here” on the log in page.

This is the Tsogo Sun points currency symbol which is displayed in Rand value on the app.

You will need to visit the Reward’s Desk at the property with your ID, passport or valid driving license to complete your registration and collect your gaming card.

Biometrics allows you to log in using your fingerprint or face recognition on the app. This is only available if your device is compatible and if it is set up to unlock the device. After logging in to the app, you will be asked if you would like to continue signing in with your password or to set up biometrics. After choosing biometrics, you will need to either scan your fingerprint or scan your face, depending on what is set up on your device.

Follow the below steps:

  1. Select the PROMOTIONS option from the “Home” page.
  2. Choose the draw you would like your tickets to be entered into.
  3. Select ENTER DRAW TICKETS.

Follow the below steps:

  1. Select the “Stay” option.
  2. Navigate to your desired hotel and select BOOK NOW.
  3. Choose the dates you would like to book and for how many guests.
  4. Scroll to the room you would like to book and select BOOK NOW.
  5. Tick the box if you would like to utilize your Entertainment and Bonus Stay points.
  6. Fill in your details as required.
  7. Select CONTINUE.
  8. Check if your details are correct, accept the T’s & C’s and select CONFIRM.

Follow the below steps:

  1. Select +PLAY from the “Home” screen.
  2. Select VIEW +PLAY on the offer you would like to redeem.
  3. If it is a central offer you may choose which registered site you would like to redeem it for by selecting the drop down.
  4. Select CLAIM +PLAY and you will be provided with an OTP.
  5. When you visit the site, visit the Cash Desk with this OTP to collect your chips to play at tables.
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