Tsogo Sun Hotels Website
General Terms & Conditions
TERMS AND CONDITIONS FOR USE OF THIS WEBSITE AND/OR THE SERVICES OFFERED VIA THIS WEBSITE BY SOUTHERN SUN HOTEL INTERESTS (PROPRIETARY) LIMITED TRADING AS TSOGO SUN HOTELS (“TSOGO SUN”).
A. Website Terms And Conditions
Tsogo Sun provides the information and services offered to you via this website ("services") subject to the terms and conditions set out herein. By accessing the Tsogo Sun website ("website") and using any of the services and information offered via the website from time to time you shall be deemed to have agreed to all the terms and conditions set out herein. Tsogo Sun may at any time modify these terms and conditions and your continued use of the website will be subject to the terms and conditions in force at the time of your use. Accordingly you agree to review these terms and conditions periodically, and your continued access or use of the website shall be deemed to be your acceptance of the amended terms and conditions of the website. Terms and conditions relating to special offers, which are, from time to time, contained elsewhere on the website, shall, to the extent that those terms and conditions conflict with the terms and conditions contained in this Agreement, take precedence over the conflicting provisions of this Agreement.
1. Use of the Website
- The Tsogo Sun hotels reservations feature of this website is provided solely to assist you in determining the availability of travel-related goods and services and to make legitimate reservations. You agree to be financially responsible for any financial transactions made by you on this website (as well as for use of your account by others, including without limitation any person under the age of eighteen years of age). You agree that the reservations facilities of this website shall be used only to make legitimate reservations. You understand that overuse or abuse of the reservation facilities of this website may result in you being denied access to such facilities, at the sole discretion of Tsogo Sun.
- For any reservations or other services for which fees may be charged, you agree to abide by these terms and conditions as well as, that payment of all amounts shall be paid by you when due and that you shall comply with all rules and restrictions regarding rates and charges as well as in respect of the availability of products or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.
2. Content of the Website
Whilst every effort is made to update the information provided on this website on a regular basis, Tsogo Sun makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website. Tsogo Sun reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and same are offered for information purposes only. Tsogo Sun gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.
Images on tsogosun.com may not necessarily reflect the current guest experience with relation to social distancing, food & beverage, housekeeping, conferencing and other aspects of your visit to a Tsogo Sun Hotels property. All regulations as per the different level of lockdown are respected and adhered to. Services and amenities are subject to change.
3. Copyright and Intellectual Property Rights
This website is solely for your personal and non-commercial use. Copyright and all intellectual property rights in all materials made available through this website are owned by Tsogo Sun alternatively, Tsogo Sun is the lawful user thereof and is protected by both South African and international intellectual property right laws. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof will constitute an infringement of such copyright and other intellectual property rights. The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of Tsogo Sun alternatively Tsogo Sun are the lawful users of the trademarks. Nothing contained on this website should be construed as granting any licence or right to use any trademarks without the prior written permission of Tsogo Sun. Inter-Continental Hotels & Resorts and Priority Club are trademarks owned by Six Continents Hotels, Inc. and these may not be used without its permission.
4. External Links
External links may be provided for your convenience, but they are beyond the control of Tsogo Sun and no representation is made as to their content. Use or reliance on any external links provided is at your own risk. When visiting external links you must refer to that external website's terms and conditions of use. No hypertext links shall be created from any website whether controlled by you or otherwise to this website without the express prior written permission of Tsogo Sun.
If you are under 18 years of age, you may use this website only with the supervision of a parent or guardian. If you represent that you are of sufficient legal age to use this website you will be bound by any legal obligations and liabilities that you may incur as a result of your use of this website and the services. You agree to supervise all usage by minors of this Website under your name or account.
- You acknowledge and agree that Tsogo Sun shall be entitled to establish the authenticity of any communication transmitted to it by way of the Internet which purports to emanate from you. You agree that all instructions, consents, commitments, reservations and any other communications which purport to emanate from you and which are sent to Tsogo Sun by way of the Internet and which may (as a result of, inter alia, interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the details actually sent or given, or may not have been given by you at all, shall be deemed to have been given by you in the form actually received by Tsogo Sun and you will be bound by such details with no liability of whatever nature attaching to Tsogo Sun in regard thereto.
- You waive any rights you may have or obtain against Tsogo Sun arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that Tsogo Sun acts on your instructions or instructions purported to emanate from you. You agree to and hereby indemnify Tsogo Sun against all and any claims, liabilities, losses, costs, fines, damages and expenses incurred (whether directly or indirectly) by you, arising as a result of the fact that Tsogo Sun has acted on your instructions or instructions which purport to emanate from you.
7. System Availability
Tsogo Sun will use reasonable endeavours to maintain full system availability, except during scheduled maintenance periods.
You warrant that every instruction and all information given by you to Tsogo Sun shall be accurate, true and correct.
Tsogo Sun makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, any services provided via this website or the suitability of any of the services for a particular purpose. As Tsogo Sun provides certain services to you via the Internet, Tsogo Sun makes no representations, nor gives any warranties or guarantees of any nature as to the availability of any communications network or systems of any third party on whom you or Tsogo Sun rely to provide any of the services.
9. Tsogo Sun Statement of Privacy
- Your privacy is very important to Tsogo Sun. To help protect your privacy, we adhere to the following guidelines.
- Tsogo Sun will explicitly ask when they need information that personally identifies you or allows them to contact you ("Personal Information"). Generally this Personal Information is requested when making reservations, joining the hotel rewards programme, registering to use this website, when requesting a particular service, when sending feedback or when entering a competition.
- Tsogo Sun will use your Personal Information to operate the sites, provide services, and to inform you of new features, services, and products, to enable us to process, validate and verify reservation and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website; to improve and develop new features and services; to alert you to new services and special offers and for other purposes.
- Should you not wish us to use the Personal Information, please send an e-mail providing so to firstname.lastname@example.org.
- Tsogo Sun shall be entitled to disclose Personal Information if required to do so to (a) comply with applicable law or with legal process served on Tsogo Sun; (b) to protect and defend the rights or property of Tsogo Sun, and (c) for the purposes of distributing same to various third parties who are involved in the provision of the services provided in accordance with these terms and conditions.
The website is viewed over a secured connection. Any information provided by you on this website cannot be viewed by anyone else over the Internet.
- Any claim, dispute or impasse relating to these terms and conditions shall by governed by the laws of the Republic of South Africa without giving effect to any principles of conflict of law. You hereby consent to exclusive jurisdiction of the High Court of South Africa in respect of any disputes arising in connection with the services referred to herein, or these terms and conditions or any matter related to or in connection therewith.
- These terms and conditions constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior oral and written agreements. No failure or delay on the part of Tsogo Sun in exercising any right or remedy hereunder or enforcing the terms and conditions of this Agreement will operate as a waiver thereof. Headings are for convenience only and not for use in interpretation of these terms and conditions.
- All provisions of these terms and conditions are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these terms and conditions which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of these terms and conditions shall remain in full force and effect.
- Delay or failure to comply with or breach of any of these terms and conditions if occasioned by or resulting from an act of God or public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any Government or other authority, compliance with Government orders, demands or regulations, or any circumstances of like or different nature beyond the reasonable control of the party so failing force majeure, will not be deemed to be a breach of these terms and conditions nor will it subject either party to any liability to the other.
Should either party be prevented from carrying out its obligations by force majeure lasting continuously for a period of 30 (thirty) days, the parties will consult with each other regarding the future implementation of these terms and conditions. If no mutually acceptable arrangement is arrived at within a period of 30 (thirty) days thereafter, Tsogo Sun shall be entitled to terminate all of its rights and obligations in terms of or arising from these terms and conditions and/or any service forthwith on written notice.
Tsogo Sun shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to your use of or reliance on any information provided on and via the website or any pages of the website, any e-mails sent from the website, services provided via this website, any viruses that may infect your computer or other property on account of your access to and/or use of this website, use of content, data or information made available via the website, any failure, delay or unavailability of the website or any services offered via the site for any reason whatever and the supply, or failure or delay in supplying any of the services offered via the website and you indemnify and hold harmless Tsogo Sun in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.
The currency exchange rates provided on tsogosun.com are supplied by I-Net Bridge and are for information and valid at the time of query only. These may differ to those quoted by our hotels.
- All customer related queries should be directed to Customer Contact Centre on Tel: 0861 44 77 44.
- Refer to the hotel rewards programme Terms and Conditions for the hotel rewards programme.
- Should you make a booking through an associated partner’s reward programme you will only qualify for and may elect either the discounted rate as agreed to between the associated partner's reward programme and Tsogo Sun, or the hotel rewards programme discounted rate as determined by Tsogo Sun. Under no circumstances will a booking qualify for both rates.
- Payment for any reservations or other services for which fees may be charged by Tsogo Sun shall be payable by you on departure from the hotel in question or, where applicable, shall be debited to your account after departure.
- The rates payable by you in respect of the provision by Tsogo Sun of any services and/or goods, including but not limited to the provision of accommodation at the hotel of your choice, shall be the current applicable rates of the particular hotel specified by you. Those rates are available from the hotel itself, or alternatively from Tsogo Sun at 0861 44 77 44.
- Non Refundable Rates /or Refundable Rates
Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. “The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in in order to prove the card was present.”
- Other Rates
Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by Tsogo Sun. Tsogo Sun reserves the right to debit your credit card with a cancellation fee equal to 1 nights’ accommodation, if a reservation is not cancelled by 11:00 (hotel time) on the day of arrival.
- The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.
By clicking the "booking button", the customer/client signifies and accepts all terms and conditions contained in this Website.
14. Conditions of Residence
- The guest, signing the registration card upon check-in, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible ("his party") to these conditions of residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the Hotel.
- The guest and each of his party agrees to pay not later than the time of departure (unless prior written arrangements have been made with the Hotel management) the room rate is determined by the Hotel for the period of residence, the costs of food, beverage and any other amounts relating to such residence together with VAT (if applicable) incurred by the guest and his party during his/their stay in the Hotel. Periodic payments must be made if the account exceeds the credit limit designated by the Hotel, and accounts are payable on presentation.
- A certificate from the Hotel Manager prima facie shall constitute proof of indebtedness of the guest and his/or his party and of the particulars therein for all purposes including any action instituted by the Hotel against the guest and/or any of his party.
- The guest agrees that after his departure, the Hotel may retain goods left behind by him and/or his party and authorises the Hotel after giving one month's notice to the address registered by the guest of its attention to do so, to sell same, privately or publicly, at the Hotel's discretion at such price as the Hotel may determine and offset proceeds of such sale against possible indebtedness of the guest or to hold such proceeds or part thereof for a period of three years pending any claims by the guest for those proceeds failing which they shall be deemed to have been forfeited to the Hotel.
- The guest hereby agrees on behalf of himself and the members of his party that it is a condition of his/their occupation of the Hotel that neither the Hotel, its landlord, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of the Hotel. The guest and his party may hand to the Hotel for safekeeping money and /or valuables, whereupon a special receipt will be issued accordingly.
- Where appropriate the masculine gender shall include the feminine gender and vice versa and the singular shall include the plural.