General terms and conditions

1. All Tsogo Sun T&C’s apply and can be found here https://www.tsogosun.com/terms-and-conditions/
2. Only persons 18 years and older are permitted to become a Tsogo Rewards member and download the Tsogo Sun App.
3. Any person who is under the age of 18, or who has been issued with a Refusal of Entry order, or has self-excluded, or who falls into any category of excluded persons, is specifically prohibited from participating in this promotion.
4. This promotion is closed to any persons who are directors, members, partners, employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the company or marketing service providers, or spouses, life partners, business partners or immediate family members.
5. Offers and discounts are not transferrable to another member and cannot be exchanged.
6. Every participant in the promotion shall be deemed to have acknowledged and accepted the rules by virtue of their participation.
7. To be eligible for the 10x Bonus Play Multiplier and Drink Offer, members must also be registered on the Tsogo Rewards App.
8. There may be a delay of up to 24 hours between joining the Tsogo Rewards programme or registering on the App and being able to benefit from this promotion.

10X Bonus Play multiplier

1. The Bonus Play Multiplier applies to all Tsogo Rewards members who have downloaded and registered on the Tsogo Rewards App before 08:00 on 27 November 2026.
2. The Bonus Play Multiplier will multiply all slots and tables play by 10, for the play sessions that started and ended between 08:00 and 23:59 from 27 to 29 November 2026.
3. The Bonus Play Multiplier applies to bonus pots only.  This means your pots will be filling 10 times faster.  Filled pots can be redeemed for +Play.
4. The 10X Bonus Play Multiplier is only applicable to Bonus Play on the Tsogo Rewards App.
5. Only casino play earned after registering on the Tsogo Rewards App will qualify for the multiplier, within the promotional period specified.
6. Multiplied Bonus Play will show on the Tsogo Rewards App in the Bonus Suite:  Bonus Play section once your gaming session is completed.
7. Filled pots can be redeemed for +Play only and cannot be transferred to other players.
8. With the release of the new Tsogo Rewards App from 1 December 2026, Bonus pots will be discontinued; any pots not yet filled, including those that earned multiplied Bonus Play during the promotional period, will be converted to their equivalent Bonus Play value and displayed as a Bonus Play amount on the Tsogo Rewards App.
9. Filled pots expire after 3 months of earning them, expired pots are forfeited.
10. +Play expires after 365 days.
11. The +Play vouchers for tables are redeemable at Cash Desk for non-negotiable chips. Proof of identity and Tsogo Rewards membership card is required.
12. The +Play voucher is neither transferable nor shall it be replaced if it is lost or stolen.
13. Misuse or abuse of this offer may result in termination of the offer without notice.

Drinks Offer

1. This offer applies to Tsogo Rewards App members only.
2. This offer is valid for the period 27 – 29 November 2026.

3. Patron must earn 1 gaming point through slots or tables to receive their drink voucher.

1. The offer is limited to one (1) can of Brooks Hard Seltzer to qualifying members.
2. This offer is subject to items available at the time of the promotion and while stocks last.
3. Tsogo Rewards members will receive a complimentary drink voucher on their App under Offers. This must be claimed and presented at the point of transaction to obtain the complimentary drink.
4. This offer can only be redeemed once during the promotional period by the Tsogo Rewards member on presentation of their voucher at the casino floor bar.
5. This voucher/offer cannot be used in conjunction with any other existing promotion or discounts, e.g. pensioner discounts, Tsogo Rewards Day offers, etc.
6. The offer may only be redeemed by the member in person and may not be sold, exchanged or transferred.

Discounts on hotel bookings

1. A 32% discount is available to all Tsogo Rewards members for bookings made and paid for between 24 and 29 November 2026.
2. A 20% discount is available to guests that are not Tsogo Rewards members for bookings made and paid for between 27 and 29 November 2026.
3. There may be a 24-hour delay between the time of joining the Tsogo Rewards programme or registering on the Tsogo Rewards App and being able to use the discount upon booking.
4. The discount cannot be combined with Tsogo Rewards tier based benefits, any other discount, voucher, special offer or promotion, including but not limited to pensioner discounts.
5. The discount cannot be sold or transferred.
6. Discounts are valid for stays between 24 November 2026 and 31 March 2027.
7. A minimum length of stay of two nights will apply.
8. Limited room nights are available for this promotion and are subject to availability.
9. Rates are quoted per room, per night, based on single occupancy. Surcharges apply for double occupancy and other room types.
10. Rates include breakfast (excl Emerald Chalets) and hotel-specific package inclusions where applicable.
11. Rates are nett and non-commissionable.
12. Rates include Value Added Tax but exclude Tourism Levy charge per room, per night.
13. Rates featured are advertised as “FROM” prices and are subject to availability.
14. This promotion is not applicable to the Palazzo, Hotel Perte and Gold Reef Casino Hotel.
15. Gold Reef City Theme Park is only operational on Thursday – Sunday, trading hours vary during school holidays.
16. Rates are applicable for bookings of up to 2 rooms and are not available for group and conference bookings.
17. Tsogo Rewards members can earn and redeem on these rates.
18. No further Tsogo Rewards Programme member discounts will apply.
19. Offer is available to the South African domestic leisure market and SADC countries only.
20. Check-in time is from 14h00, check-out time is 11h00, early check-in is only available subject to availability.
21. Rates are subject to change without prior notification.
22. Standard Tsogo Sun Hotels terms and conditions apply.
23. A non-refundable deposit of 100% required at time of reservation.
24. Reservations not secured within 24 hours of the reservation being made will be released automatically without prior notification.
25. Reservations can be changed up to 7 days prior to arrival, thereafter full cancellation fee will apply.
26. Reservation date changes are subject to availability.
27. Rates are subject to peak periods and, as such, may not be available at certain times or over certain dates.  All rates are subject to availability at the time of booking.