South Africa
  • Gauteng (Johannesburg & Surrounds)
  • KwaZulu-Natal (Durban)
  • Western Cape (Cape Town)
  • Eastern Cape
  • Mpumalanga
  • North West
  • Free State
  • Northern Cape
  • Limpopo
Rest of Africa
  • Nigeria
  • Mozambique
  • Kenya
  • Zambia
  • Tanzania
Middle East &
Indian Ocean
  • Seychelles
  • United Arab Emirates

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Manage Your Reservations

South Africa

  • Gauteng (Johannesburg & Surrounds)
  • KwaZulu-Natal (Durban)
  • Western Cape (Cape Town)
  • Eastern Cape
  • Mpumalanga
  • North West
  • Free State
  • Northern Cape
  • Limpopo

Rest of Africa

  • Nigeria
  • Mozambique
  • Kenya
  • Zambia
  • Tanzania

Middle East &
Indian Ocean

  • Seychelles
  • United Arab Emirates

Tsogo Sun Hotels Privacy Policy

Your Privacy Is Important to Us

Updated: 23 May 2018

Tsogo Sun Hotels is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to The Tsogo Sun Hotels website and governs data collection and usage.
This privacy policy describes the information that we collect and how the information may be used by us. You are not required to provide any personal information to us unless and until you choose to make a reservation and/or a purchase, sign up for one of our email newsletters or other products, or otherwise use any of our services.

By using the Tsogo Sun Hotels website, you consent to the data practices described in this statement.

Collection of Your Personal Information

Tsogo Sun Hotels collects, with your consent, personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Tsogo Sun Hotels also collects anonymous demographic information, which is not unique to you, such as your postal or ZIP code, age, gender, preferences and interests.

Your privacy is very important to Tsogo Sun Hotels. To help protect your privacy, we adhere to the following guidelines. The Tsogo Sun Hotels website will explicitly ask when they need information that personally identifies you or allows them to contact you ("Personal Information"). Generally this information is requested when making reservations, joining the Rewards Programme, registering for newsletters or other promotional material, when requesting a particular service, when sending feedback or when entering a competition. Where possible, we will provide you with the means to make sure that your Personal Information is correct and current, alternatively you may request for your Personal Information to be updated. You also have the right to request that your personal information not be used for any other use except for the intended purpose of its collection.

Tsogo Sun Hotels will use your Personal Information to operate the sites, provide services, and to inform you of new features, services, and products. If we intend to use Personal Information for a Secondary Use, Tsogo Sun Hotels will provide you with the ability to decline this service.

The Tsogo Sun Hotels website may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Tsogo Sun Hotels and/or its subsidiaries. or the site; (b) protect and defend the rights or property of Tsogo Sun Hotels, or this site, and (c) act under exigent circumstances to protect the personal safety of users of goods and services of Tsogo Sun Hotels, the site, or the public.

If at any time you believe that we have not adhered to these principles, please notify us and we will use all commercially reasonable efforts to promptly determine and correct the problem.

You should also be aware that information and data is automatically collected through the standard operation of the internet servers and through the use of "cookies." "Cookies" are small text files a website can use to recognise repeat users, facilitate the user's on-going access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programmes that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customised delivery of information) available on the website.

There is also information about your computer hardware and software that is automatically collected by Tsogo Sun Hotels. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Tsogo Sun Hotels for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Tsogo Sun Hotels website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Tsogo Sun Hotels public message boards, this information may be collected and used by others. Note: Tsogo Sun Hotels does not read any of your private online communications.

Tsogo Sun Hotels encourages you to review the privacy statements of websites you choose to link to from Tsogo Sun Hotels so that you can understand how those websites collect, use and share your information. Tsogo Sun Hotels is not responsible for the privacy statements or other content on websites outside of Tsogo Sun Hotels and The Tsogo Sun Hotels family of websites.

Tsogo Sun Hotels makes use of Analytics, including Google Analytics and Adobe Analytics on its website. Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising, customize Google Display Network ads and social media marketing and remarketing. Visitors can also access to Google Analytics' currently available opt-outs. For further information, please refer to Policy requirements for Display Advertising.

Use of your Personal Information

Tsogo Sun Hotels collects and uses your personal information to operate Tsogo Sun Hotels website and deliver the services you have requested. Tsogo Sun Hotels also uses your personally identifiable information to inform you of other products or services available from Tsogo Sun Hotels and its affiliates. Tsogo Sun Hotels may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Tsogo Sun Hotels does not sell, rent or lease its customer lists to third parties. Tsogo Sun Hotels may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Tsogo Sun Hotels may share data with trusted partners to help us perform research and, historical and statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Tsogo Sun Hotels, and they are required to maintain the confidentiality of your information by way of confidentiality agreements. Should you wish that your personal information not be used in this manner, simply send ‘unsubscribe’ to tsogosungroup.webmaster@tsogosun.com.

Tsogo Sun Hotels does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Tsogo Sun Hotels keeps track of the websites and pages our customers visit within the Tsogo Sun Hotels websites, in order to determine what Tsogo Sun Hotels services are the most popular. This data is used to deliver customised content and advertising within Tsogo Sun Hotels to customers whose behaviour indicates that they are interested in a particular subject area.

Non-personal information that we collect may include information regarding your activities on any of the sites, which may be aggregated and used to help us provide more useful information to our customers and to understand which parts of the sites are of most interest.
We may use 3rd parties to provide services (e.g. maintenance, analysis, audit and marketing). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Online WebChat

Tsogo Sun Hotels makes use of a live online chat facility that will be available on select pages of tsogosun.com and the hotel booking engine. This chat is permission based and is initiated by visitors to the website. All chats are monitored for quality assurance purposes.

Use of Cookies

Tsogo Sun Hotels website uses "cookies" and other technologies such as pixels and tags, to help you personalise your online experience. We log usage data when you visit or otherwise use our Services, such as when you view or click on content, perform a search, view a web page, operating system, browser and device. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies are used to recognise you, remember your preferences and personalise your experience that is in line with your settings;

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Tsogo Sun Hotels pages, or register with the Tsogo Sun Hotels website or services, a cookie helps Tsogo Sun Hotels to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Tsogo Sun Hotels website, the information you previously provided can be retrieved, so you can easily use Tsogo Sun Hotels features that you customised.

You have the ability to accept or decline cookies by activating the appropriate settings on your browser. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Tsogo Sun Hotels services or websites you visit. Should you choose to visit our website without cookies, in some instances certain services, features and functionality may not be available to you.

Collection Of Data

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure. 

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

This Website Will Also:

  • Offer Live Chat Support (if available)
  • Track the pages you visit via Adobe Analytics, Google Analytics or similar Analytics tracking software
  • Targeting Cookies
  • Allow you to share pages with social networks such as Facebook (if available)

This Website Will Not:

  • Share any personal information with third parties.

Security of your Personal Information

Tsogo Sun Hotels takes practical and reasonable steps to secure your personal information from unauthorized access, use or disclosure. Tsogo Sun Hotels secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Tsogo Sun Hotels will occasionally update this Statement of Privacy to reflect company and customer feedback. Tsogo Sun Hotels encourages you to periodically review this Statement to be informed of how Tsogo Sun Hotels is protecting your information.

Contact Information

Tsogo Sun Hotels welcomes your comments regarding this Statement of Privacy. If you believe that Tsogo Sun Hotels has not adhered to this Statement, please contact Tsogo Sun Hotels via

Tel: +27 11 510-7700 or Email: tsogosungroup.webmaster@tsogosun.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.