1. The Tsogo Rewards Programme is a multi-partner rewards programme operated on behalf of all participating entities (“Tsogo Sun Group”).
2. Only persons aged 18 years or older are eligible to join the Tsogo Rewards Programme. Juristic persons, excluded persons, and self-excluded persons may not participate.
3. Valid and acceptable identification will be required for registration and participation. Photographic images of members may be required for inclusion in gaming systems. Copies of identification and related documents may be retained by participating entities.
4. Tsogo Sun reserves the right, amongst other rights, at its sole discretion, to amend membership status, suspend, withdraw, or terminate membership where a member breaches these Terms and Conditions, including, but not limited to, qualification criteria.
5. Tsogo Rewards programme Tsogo Points, discounts, offers, benefits and other rewards may not be used in conjunction with other offers and/or benefits of unrelated rewards/customer loyalty programmes, unless approved in writing by Tsogo Sun.
6. Qualifying criteria for the various discounts, offers, benefits or other rewards of the Tsogo Rewards programme shall be commensurate with the Tier Status level of the Member in the Tsogo Rewards programme.
7. Membership status is determined by a member’s activity across all aspects of the Tsogo Rewards Programme.
8. The number of Tsogo Rewards points required to be earned to achieve each Tier:
   10-Tier: Entry level
   Jack-Tier: 10 000 Tsogo Points
   Queen-Tier: 100 000 Tsogo Points
   King-Tier: 1 000 000 Tsogo Points
   Ace-tier: by invitation only
9. Member activity contributes towards tier status points. Tier status is reviewed annually at the end of the earning cycle. Members are required to continue earning the required number of Tsogo Rewards points in order to maintain their tier or to be upgraded. Members who do not meet the minimum tier status points requirement during the earning cycle, may be regraded to the applicable tier.
10. Members will be automatically upgraded to the next tier upon earning the required number of Tsogo Rewards points necessary to earn such upgrade. J-Tier, Q-Tier, K-Tier and A-Tier Status is valid for 12 months from date of issue. Upon expiry of this 12-month period, members who do not earn sufficient new Tsogo Rewards points within the next annual 12-month earning cycle, will be moved to the relevant tier status level that accords with the number of new tier status points they have accumulated during such period.
11. Members are responsible for inserting their gaming card into electronic gaming devices or presenting it at table games during play to earn points.
12. The gaming card remains the property of Tsogo Sun Group. Tsogo Sun reserves the right to change a replacement fee for lost, stolen, or damaged cards.
13. For One Card participating properties, member cards may be used on gaming devices at Montecasino, Suncoast, Gold Reef City, Golden Horse, Silverstar and Emerald casinos.
14. For all other properties (non-ONECard participating properties), member cards may only be used on gaming devices at the casino or bingo entity where the card was issued.
15. Programme participation, rewards, benefits, and points are non-transferable. Membership is limited to one card per person, per participating gambling entity.
16. Only the member in whose name the card has been issued, or whose details have been used to register on the Tsogo Rewards App, may utilise associated benefits and discounts.
17. Specific rewards, benefits, and promotional offers may be subject to additional terms, conditions and rules may apply from time to time, specific to an offering.
18. Tsogo Sun reserves the right, without consultation with members or prior approval thereof, to amend programme rules, discounts, rewards, benefits, points earned, earning rates, special offers, qualification criteria, expiry periods, and programme partnerships at any time, including without limitation, the types and/or value of the discounts, offers, benefits and/or other rewards offered at any time, the qualifying criteria to participate in the Tsogo Rewards programme, The Tsogo Rewards programme’s affiliation to any benefit provider/s and/or other loyalty programme/s, and the like. In addition, the expiry dates of any Tsogo Points and/or the discounts, offers, benefits and/or other rewards offered at any time, and rates at which Tsogo Points are earned may be amended in Tsogo Sun’s discretion from time to time.
19. Members may be required to present their membership card and valid identification when claiming benefits, prizes, offers, or redeeming vouchers.
20. Complimentary services are extended at the discretion of the relevant participating entity.
21. Members who remain inactive in qualifying points-earning activities for a significant period may become ineligible for offers and benefits and may have their participation terminated.
22. Tsogo Sun Group cannot be held responsible for correspondence sent to members which was lost or delayed.
23. Members may opt out of marketing communications at any time by:
    • Clicking “unsubscribe” in email communications; or
    • Replying “STOP” to SMS communications.
    • A reasonable processing period must apply for Tsogo Sun Group to affect the opt-out request, hence the member may receive marketing communication during the transitional period.
24. Tsogo Sun Group reserves the right to alter, amend, suspend or cancel the Programme, benefits, or points redemption facilities with prior notice.
25. Information relating to member activity will be recorded and processed for rewards administration, operational, statistical, research, and historical purposes and retained for legitimate business purposes. Such information will be retained for a period that is appropriate to serve the legitimate business interests of the Tsogo Sun Group.
26. Members consent to the processing of personal and special personal information in accordance with applicable data protection legislation, including the Protection of Personal Information Act, 2013 (POPIA), and the Tsogo Sun Privacy Policy, to enable the Tsogo Sun Group to sign up participants to the programme and manage the functions associated. Refer to the Tsogo Sun Privacy Policy for information regarding personal information collected from participants, including the purpose for which information is collected and the further processing of participants’ personal information. Requests for the deletion, amendment or updating of personal information must be made in writing by the member.
27. Members must provide their own accurate and primary personal information for registration and participation purposes. This includes, but is not limited to their full legal name, primary residential address and primary contact information such as personal email address, and phone number.
28. The use of false, temporary, shared, secondary, or third-party contact details or addresses are prohibited. Tsogo Sun may verify information and suspend, reject, or terminate membership where inaccurate, misleading or non-primary information is provided.
29. Members are required to keep their membership information up to date at all times and to notify Tsogo Sun of any changes in address or personal details, via the Tsogo Sun website, Tsogo Rewards App, Tsogo Rewards desk or Front desk at any of Tsogo Sun’s hotels.
30. Partner reward/customer loyalty programmes linked to the Tsogo Rewards programme operate independently and subject to their own terms and conditions. Neither Tsogo Sun nor any of its directors, agents or employees shall be liable for any loss, damage/s, injury, death or otherwise which may be caused to any Member (or any dependent, guest or invitee of such Member), as the result of the use of any products, goods or services offered by such partner programmes, howsoever such loss, damage/s, injury, death or otherwise may occur, and whether as a result of any foreseen or unforeseen event or any act or omission on the part of Tsogo Sun, its directors, or employees or otherwise.
31. Members hereby indemnify and hold harmless Tsogo Sun (and its successors) its directors, past directors, agents and/or employees or past employees (in whose favour where applicable this constitutes a stipulation alteri capable of acceptance at any time) against any claim of any nature whatsoever (including but not limited to any loss, damage/s, injury, death or otherwise) howsoever arising that may be made against Tsogo Sun (or its successors) its directors, past directors, agents, employees or past employees by any third party as a result of or in connection with the Tsogo Rewards programme, any discounts, offers, benefits or other rewards offered or taken up pursuant thereto or otherwise in terms of the Tsogo Rewards programme, whether negligently or in breach of its/their obligations to the Member or otherwise.
32.  

1. Tsogo Rewards Points may be earned through qualifying spend at participating entities.
2. Qualifying spend is defined as full rate spend on accommodation, food and beverages at Tsogo Sun owned hotels, restaurants and sundry items (i.e. telephone calls, hotel owned laundry services and hotel owned parking) provided that it is charged back to the room.
3. Members earn 2% of qualifying spend at participating Tsogo Sun casinos, hotels, and participating outlets. Qualifying spend includes:
   • Money played while gaming;
   • Full-rate accommodation spend; and
   • Food and beverage spend at participating Tsogo Sun outlets.
4. Tsogo Points are not earned on confidential hotel rates.
5. Tsogo Points are only earned when a qualifying accommodation rate is paid.
6. Members must at all times be occupying one of the Tsogo Sun hotel rooms comprising the Member’s reservation in order to qualify to earn Tsogo Points.
7. Members on the Tsogo Rewards App earn additional points for Gaming according to their tier status.
8. Members on the Tsogo Rewards App earn additional points for hotel stays according to their tier status:
   • 10-tier: 5%
   • Jack-tier: 7%
   • Queen-tier: 10%
   • King-tier: 15%
   • Ace-tier: 20%
9. Members will not earn Tsogo Rewards Points on the point redemption portion of their stay. However should they have to pay in a cash value toward their accommodation, they will earn Tsogo Points on the top up value on accommodation, food and beverage at Tsogo Sun owned restaurants and bars plus sundry items (hotel owned laundry services, telephone calls and hotel owned parking).
10. Tsogo Points will not be awarded for any Tsogo Sun hotel stays by a member that occurred prior to the date upon which a member joins the Tsogo Rewards programme.
11. Tsogo Points are not earned on any Tsogo Sun hotel reservations booked through Online Travel Agencies (OTA). This restriction includes but is not limited to earning Tsogo Points on food and beverage purchases, parking, in room dining, movies, and any other incidental charges incurred during the member’s length of stay.
12. Members on the Tsogo Rewards App can, from time to time, at the discretion of Tsogo Sun, earn at multiples of their tier specific points earning ratio on the App, when Bonus Play multipliers for gaming and Bonus Stay multipliers for hotel stays, are activated.
13. Points will not be awarded for certain forms of roulette play, including roulette played on multi-game IGT slot machines at Tsogo Sun casinos, for the Sportsbook activity on Tsogo Sun online platforms or for certain forms of online casino games.
14. The accumulation of points by any person other than the registered member is strictly prohibited and may result in termination of membership and forfeiture of points and benefits.
15. Tsogo Rewards Points earned at participating Tsogo Rewards entities are transferable between participating entities.
16. Tsogo Sun Points are valid for use at participating Tsogo Sun casinos, hotels and other outlets in South Africa. The participating casinos, hotels and outlets may change from time and such changes will be published under Tsogo Rewards Terms and Conditions on the Tsogo Sun website.
17. All hotel bookings made using Tsogo Points are subject to the existing hotel terms and conditions prevailing at the time of booking, including meal and children’s policies.
18. Tsogo Rewards Points remain valid for 12 months from the date issued. Points older than 12 months that remain unused will expire and be forfeited.
19. Points and rewards earned through qualifying activity may be allocated on a delayed basis to allow for verification and reconciliation.
20. Bonus Stay Points earned through qualifying hotel stays may take up to 14 days after checkout to reflect and become available for redemption.
21. Bonus Stay Points may only be redeemed towards hotel stays.
22. Bonus Play Points may only be redeemed towards +Play.
23. Other points earned through entertainment or other qualifying activities will be allocated according to standard processing timelines.
24. Tsogo Sun reserves the right to delay, adjust, withhold, reverse, or deduct points and rewards where verification, reconciliation, investigation or correction is required.
25. Tsogo Rewards reserves the right to reverse, deduct or correct points allocated to a member’s account, in error due to system, technical, administrative or human error.
26. Where incorrectly allocated points have already been redeemed, the member may remain liable for the value of such points and may be required to reimburse Tsogo Rewards.
27. Tsogo Sun may utilise or reverse points accrued by a member in full or partial settlement of outstanding amounts owed by the member to Tsogo Sun, its properties, or associated entities.
28. Such set-off may occur without prior notice and any points utilised in this manner, will be deemed redeemed and will not be reinstated.
29. Tsogo Rewards Points redeemed for cancelled bookings, will be credited within 14 days after the cancellation.
30. Tsogo Rewards Points earned from cancelled bookings, will be debited within 14 days after the cancellation.
31. Tsogo Sun shall not be liable for any loss of value of a member’s Tsogo Points in any manner and howsoever arising.
32. 1 Tsogo Rewards Point equal R1.00 (one South African Rand).
33. 100 Gaming Points equal 1Tsogo Rewards Point.
34. playTSOGO and Bet.co.za earn points at different rates.

1. Tsogo Rewards Members are eligible for accommodation discounts on a maximum of 2 rooms per stay. Any additional room/s that may be booked by a Member for any particular stay, which are in excess of the 2 rooms per stay limit (“the Excess Rooms”), will not be eligible for accommodation discounts, but will rather be subject to the applicable public rate payable in respect of such Excess Rooms at the time of making the booking. If for any reason whatsoever, any accommodation discounts may have erroneously been applied in respect of any Excess Rooms booked by a Member for a particular stay, Tsogo Sun shall be entitled to recover the full amount of such erroneously applied accommodation discounts from the Member concerned, either in cash or in Tsogo Rewards Points. To this end, should Tsogo Sun in its sole discretion elect to recover the amount of such erroneously applied accommodation discounts in Tsogo Rewards Points, the Member concerned hereby, irrevocably and unconditionally, authorises Tsogo Sun to redeem such number of his/her Tsogo Rewards Points at such time, as would be equivalent to the amount of such erroneously applied accommodation discounts, so as to reimburse Tsogo Sun therefor.
2. Rewards members receive a discount on hotel accommodation according to their tier:
   10-Tier qualifies for 10% discount.
   Jack-Tier qualifies for 20% discount.
   Queen-Tier qualifies for 30% discount.
   King-tier qualifies for 40% discount.Aces-tier receives complimentary rooms, subject to availability.
3. Member discounts are only given on Best Available Rates (BAR) and subject to availability.
4. Member discounts are not given on negotiated corporate rates.
5. Some room types for example, Presidential Suites and the hotels Penthouse are excluded from member discount rates.
6. Tsogo Sun hotel rate discounts offered to members are intended for personal use by the member and their immediate family (spouse and children) only when staying with the member at Tsogo Sun hotels and are not intended for on-sale. All rooms must be booked in the name of the member.
7. Members are required to present their membership number together with a valid positive and acceptable form of identification on check-in or at any time upon transacting, in order to earn Tsogo Points and/or to claim discounts.
8. Should a member misplace or forget his/her confidential PIN, he/she should login to https://rewards.tsogosun.com and reset same.
9. Members are required to safeguard their PIN, Tsogo Points and any other value linked to their Tsogo Rewards programme membership against loss, theft or fraudulent use.
   All hotel customer/guest related queries should be directed to the applicable hotel’s Front desk.

1. Tsogo Rewards members may redeem Tsogo Points for +Play.
2. Tsogo Rewards members may enter promotions exclusively for member of the programme.
3. Tsogo Rewards members receive birthday benefits according to their tier:
   • 10-Tier qualifies for 50+Play.
   • Jack-Tier qualifies for 200+Play.
   • Queen-Tier qualifies for 1000+Play.
   • King-tier qualifies for 5000+Play.
   • Aces-tier qualifies for 10 000+Play.

1. A delay of up to 24 hours after joining the programme may apply before benefits, rewards or offers become available.
2. Qualification for rewards, benefits and offers is determined by the member’s activity and tier status.
3. Partner rewards programmes linked to Tsogo Rewards operate independently and remain subject to their own terms and conditions.
4. Tsogo Sun shall not be liable for any loss, injury, death, damage, or consequential loss of any nature whatsoever and howsoever arising, including negligence on the part of Tsogo Sun, which may occur as the result of products or services offered by partner programmes.
5. Rewards may be earned through qualifying spend at participating entities.
6. Rewards earned through qualifying activity may be allocated on a delayed basis to allow for verification and reconciliation.
7. Members must earn the required number of points within specified qualification periods.
   Rewards are limited to advertised promotional periods and are non-transferable.
8. Rewards may only be redeemed for their intended purpose and no cash alternative or change will be provided.
9. Tsogo Sun reserves the right to delay, adjust, withhold, reverse or deduct rewards where verification, reconciliation, investigation or correction is required.
10. Rewards will be available via the eHost platform, Tsogo Rewards App, or other designated redemption channels within the validity period specified for the offer.
11. Promotion, reward or offer-specific terms and conditions apply.

1. Tsogo Rewards members receive a discount on theme park tickets according to their tier:
   10-Tier qualifies for 10% discount.
   Jack-Tier qualifies for 15% discount.
   Queen-Tier qualifies for 20% discount.
   King-tier qualifies for 50% discount.
   Aces-tier receives complimentary tickets, subject to availability.
2. Discounts may be redeemed seven days per week.
3. Members may purchase a maximum of 12 tickets per calendar month.
4. Eligible King- and Ace-tier members may receive up to 12 complimentary tickets per calendar month.
5. Lost or stolen tickets will not be replaced.
6. Specific Emerald Animal World, Aquadome and Montecasino Bird Gardens terms and conditions apply.

1. Tsogo Rewards members receive a discount at participating Barnyard Theatres according to their tier:
   • 10-Tier qualifies for 10% discount.
   • Jack-Tier qualifies for 15% discount.
   • Queen-Tier qualifies for 20% discount.
   • King-Tier qualifies for 50% discount.
   •Aces-Tier qualifies for 70% discount. Discounts are limited to a maximum of four (4) tickets per transaction.
2. Discounts apply only at participating Barnyard Theatre venues, ie Suncoast and Silverstar Barnyard Theatres.
3. Members must disclose their membership at the time of booking to the booking agent.
4. Discounts are final and cannot be retrospectively applied.
5. Discounts may not be combined with other promotions.
6. Ticket limits may vary by production or event.
7. Membership verification may be required when collecting tickets.
8. Discounts are subject to availability.
9. Individual show terms and conditions apply.

1. Tsogo Rewards members receive a discount on theme park tickets according to their tier:
   • 10-Tier qualifies for 10% discount.
   • Jack-Tier qualifies for 15% discount.
   • Queen-Tier qualifies for 20% discount.
   • King-tier qualifies for 25% discount.
2. Discounts are available only at participating outlets at specific precincts.
3. Discount eligibility and accompanying guest allowances (ie the number of guests accompanying the member that also qualify for the discount) may vary by outlet.
4. Discounts may apply to food only or food and beverage bills, depending on the venue.
5. Members must present their membership card (gaming members) or valid PIN (all other members) in person to qualify for the discount when settling the bill.
6. Discounts may not be combined with other promotions, vouchers, or special offers, for example pensioners discount.
7. Discounts may be excluded on certain public holidays, celebrations, and special events or on certain days of the week or times of the week, as per the discretion of the outlet.
8. Discounts may be limited ie to a specified number of times per day, as per the discretion of the outlet.
9. Outlet-specific terms and conditions apply.

1. Tsogo Rewards members receive a discount on theme park tickets according to their tier:
   10-Tier qualifies for 10% discount.
   Jack-Tier qualifies for 15% discount.
   Queen-Tier qualifies for 20% discount.
   King-tier qualifies for 50% discount.
   Aces-tier receives complimentary tickets, subject to availability.
2. Discounts are limited to four tickets per member, per visit.
3. Members must be present when tickets are purchased.
4. Membership verification is required. (Gaming Tsogo Rewards members can use their member card and all other members must enter their valid PIN.)
5. Theme Park operating hours, pricing, attractions, and availability of attractions are subject to change without notice.
6. Safety, ride restrictions, conduct requirements, prohibited items, supervision requirements, and other operational rules displayed at the venue form part of these Terms and Conditions.
7. Please note that the Theme Park is closed on Mondays and Tuesdays except during school holidays or public holidays.
8. Tickets, prices, show times, hours and days of operations are subject to change without notice.
9. All facilities are used at own risk and management reserves the right to limit entry into Gold Reef City and/or to evict, without refund, any person, not abiding by the General Rules, Boarding Notices or Park Guides.
10. Under no circumstances will management or the owners be liable for any losses or damages sustained as a result of injuries, theft or accidents, whatsoever arising, whether occasioned by any person failing to abide by these Rules and Boarding Notices, or by own act or omissions. Any queries must be directed to management who are responsible for the operating and management of Gold Reef City.
11. If you wish to leave Gold Reef City and return later that day, you can do so without being charged by having your hand stamped at the Main Entrance between 09h30 and 15h45 only. Retain your admission ticket at all times.
    Gates at entrance to the Theme Park close at 16h00 – no entry after 16h00. Unfortunately pass out stamps can only be issued between 09h30 and 15h45.
12. Depending on your personal health status please be advised that Gold Reef City thrill rides can be hazardous to your health. For your safety, some rides and attractions are restricted according to your child’s height and age. No smoking, eating or drinking allowed on the rides.
13. Shoes must be worn in the park at all times.
14. Performances, operating times, prices, availability of rides and order facilities subject to change without notice or refunds at management’s discretion. When unsafe weather conditions dictate, certain rides, shows and attractions may be closed.
15. First Aid: for your safety, nurses are on duty during park operating hours.
16. No firearms or other dangerous objects are allowed into Gold Reef City under any circumstances and offenders will be prosecuted without exception. Management reserves the right to confiscate any such items found.
17. No offensive behaviour as a result of alcohol or other controlled substance abuse permitted in Gold Reef City.
18. No pets, skateboards, roller blades, radios or bicycles are allowed into Gold Reef City.
19. All children 12 years and under are subject to a responsible adult’s supervision.
20. Guests must be at all times dressed including shoes and shirts, in keeping with the family theme promoted at Gold Reef City.
21. Guests may not bring their own food or beverages of any kind or form into
22. Gold Reef City.
23. All signage inside Gold Reef City is in English. If any instruction is unclear, please ask Guest Services for assistance.

1. Parking benefits for members may vary by casino.
2. Parking benefits are generally only available at the casino where the member maintains active membership status.
3. Members visiting from other casinos may be required to pay standard parking fees.

1. Discount percentages are determined by membership tier.
   10-Tier qualifies for 10% discount on Top Price seats only.
   J-Tier qualifies for 15% discount on Top Price seats only.
   Q-Tier qualifies for 20% discount on Top Price seats only.
   K- Tier qualifies for 20% discount on Top Price seats only.
   Aces-tier receives complimentary tickets, subject to availability.
2. Discounts apply only to qualifying full-price ticket categories.
3. Discounts are limited to six tickets per member.
4. Discounts are subject to availability and may only be redeemed by the member in person.
5. Tickets can be booked online via webtickets.co.za, enter your Tsogo Rewards membership number in the Tsogo Sun Card Number field.
6. Telephonic bookings accepted.
7. Tickets can be purchased at the venue.
8. Individual show terms and conditions apply.

1. Discount values, ticket allocations and eligibility may vary by production or event.
2. Discounts may not be combined with other promotions.
3. Certain productions or performance periods may be excluded.
4. No member reward discounts on food and drink items during show intervals at The Teatro, Lyric and Globe theatres.
5. On certain productions/events the discount is not valid for the last week of the production/event.
6. When booking tickets at an outlet, gaming Tsogo Rewards members must present their member card to the cashier to claim the discount. All other members must enter their valid PIN.
7. Discounts are subject to availability.
8. Food and beverage discounts during intervals may be excluded.
9. Membership verification and identification may be required.
10. Discounts are final and may not be change.
11. Individual show or event terms and conditions apply.

1. Discounts are available only at participating spa locations, including Silverstar Life Day Spa, Club Mykonos La Vita Spa, Garden Route La Vita Spa, Suncoast Spa and The Caledon Spa.
2. ID confirmation may be required.
3. Discount values and guest allowances may vary by spa.
4. Members must attend the appointment personally and may be required to present membership credentials. (Gaming members must present their member card and all other members must enter their valid PIN when paying to access the discount.)
5. The number of guests allowed to accompany the member, may vary per Spa.
6. Discounts may not be combined with other promotions, vouchers, or special offers.
7. Certain dates, public holidays, and special occasions may be excluded.
8. Limits may be placed on the number of times per day the discount can be used.
9. Individual spa terms and conditions apply.

1. Tsogo Rewards members receive a discount on Caledon Mineral Bath tickets according to their tier:
   • 10-Tier qualifies for 10% discount.
   • Jack-Tier qualifies for 15% discount.
   • Queen-Tier qualifies for 20% discount.
   • King- and Ace-tier qualifies for complimentary access.
2. ID confirmation may be required.
3. Members must visit the Mineral Baths personally and may be required to present membership credentials. (Gaming members must present their Tsogo Rewards card and all other Tsogo Rewards members must enter their valid PIN when paying to access the discount.)
4. Discounts may not be combined with other promotions, vouchers, or special offers..
   Certain dates, public holidays, and special occasions may be excluded.
5. Limits may be placed on the number of times per day the discount can be used.
6. Caledon Mineral Baths general terms and conditions apply.

1. Members receive a discount on movie tickets according to their tier:
   10-Tier qualifies for 30% discount on Top Price seats only.
   Jack-Tier qualifies for 50% discount on Top Price seats only.
   Queen-Tier qualifies for 60% discount on Top Price seats only.
   King- and Aces-tier receive complimentary tickets, subject to availability.
   This discount is exclusive to movies@ cinemas operating at the following Tsogo Sun properties: Montecasino, Gold Reef City, Silverstar, Hemingways and The Ridge.
   Limited to 4 tickets daily per member, 7 days a week.
2. Limited to a maximum of 20 tickets per month.
3. The discount applies to the full ticket price for adults only and excludes pensioner prices.
4. The discount may only be redeemed by the Rewards member in person and may not be sold or transferred.
5. Lost or stolen tickets will not be replaced.
6. When booking tickets at the cinema directly, gaming Tsogo Rewards members must present their Tsogo Rewards card to the cashier to claim the discount. All other Tsogo Rewards members must enter their valid PIN.
7. ID confirmation may be required.
8. The benefit cannot be used in conjunction with any other movies@ specials or promotions.
9. Certain dates, public holidays, and special occasions may be excluded.
10. Individual movies@ terms and conditions apply.

This Tsogo Rewards Application (“App“) is a multi-partner application operated on behalf of the Tsogo Sun group’s “participating entities” (collectively referred to as “Tsogo Sun Group“, “we”, “us” and “our).

The “participating entities” includes all participating casinos, bingo operations, hotels and online platforms.

These terms and conditions read together with our privacy policy and all other rules or polices that may be posted on the App (together the “terms“) constitute a written agreement between Tsogo Sun Group and you (“you” and “user”) and will govern our relationship and your use of our App and/or services. When we refer to “services”, we mean any products, goods, services, functionality offered, owned or operated by Tsogo Sun Group via our App.

“virtual card” is a Tsogo Rewards card which is represented in the Tsogo Rewards app which may be used at all Tsogo Sun participating entities, except for the purposes of activating gambling devices where a gaming card is required.

“gaming card” is a physical Tsogo Rewards card, specific to each participating casino or bingo entity which must be used in the required manner in order to earn rewards during gambling activities at the entity where issued.

1. Acceptance of terms

1.1. The terms set out the terms on which we offer you access to use the App and services.
1.2. By accessing the App and/or using our service, you agree to our terms, which are designed to make sure that the App is useful to everyone. Some of our services may contain additional rules or terms, from time to time, which may be relevant to the specific service you are using. By using those services, you agree to be bound by any such additional rules and/or terms.
1.3. Should you not agree to the terms, or any of our updates or changes thereto as dealt with below, you should not access or use the App.
1.4. You confirm that you are 18 (eighteen) years or older. You may not register to use this App if you are under the age of 18 (eighteen) years.
1.5. If you are excluded or self-excluded, you will only have limited access to restricted content on the App.

2. Log-in details and passwords

2.1. You must be registered on the App in order to use the App. You are responsible for all actions taken using your username, cell phone number, email address and password.
2.2. If you are a Tsogo Rewards member, you must ensure that you use the same identification number and cell phone number to register on the App as you did to register to become a Tsogo Rewards member.
2.3. You need a valid cell phone number in order to register on the App. A one-time registration pin will be sent to you via sms to authenticate your registration.
2.4. You will also need a valid email address in order to complete your registration. We will send you a verification email to further authenticate your registration.
2.5. It is your responsibility to ensure that the identification details provided to register on the App are accurate and kept up-to-date.
2.6. You agree that you will use your username and password for your personal use only and will not disclose it to, or share it, with any unauthorised third party. You must inform us promptly if a third party gains access to your App login details.
2.7. You must not circumvent our user identity authentication procedures or systems.
2.8. You will be liable for payment in respect of any services ordered using your username and password, irrespective of whether the use of your username and password is unauthorised or fraudulent, except where the service is cancelled in accordance with these terms.
2.9. While your login credentials and profile is personal to you, we own it. You may accordingly not sell or otherwise transfer any entitlements thereto to a third party. You will also not retain any entitlements to your login credentials and profile once this agreement ends.
2.10. You may request Tsogo Sun Group to deactivate your registration to the App. In this regard, Tsogo Sun Group also reserves the right to, in its sole discretion, deactivate your registration on the App.

3. Acceptable use of the application

3.1. As a condition of your use of the App and services offered on or through the App, you agree that you will not use the App to:
3.1.1. Violate any applicable laws, including but not limited, to gambling, consumer protection, data protection, cybercrimes and intellectual property laws (including their regulations and guidelines);
3.1.2. Use the App in any manner that could impair the App in any way or interfere with any party’s use or enjoyment of the App;
3.1.3. Infringe any third-party right;
3.1.4. Distribute viruses or any other technologies that may harm the App or the interests or property of other app users;
3.1.5. Impose an unreasonable load on our infrastructure or interfere with the proper working of the App;
3.1.6. Use any robot spider, scraper or other automated means to access the App and collect content for any purpose without our express written permission;
3.1.7. Harvest or otherwise collect information about others, including email addresses, without their consent or otherwise violate the privacy of another person;
3.1.8. Use the information available in the App other than in accordance with these terms; and
3.1.9. Bypass measures used to prevent or restrict access to the App.
3.2. You are solely responsible for all information that you submit to us.
3.3. We reserve the right, at our discretion, to restrict your use of the App either temporarily or permanently, or refuse your registration.

4. Special offers on the App

4.1. Unless explicitly provided otherwise in the terms, offers made available to you through the App must not be sold and may not be redeemed for cash or otherwise exchanged.
4.2. Tsogo Sun Group will not be liable for any loss or damage (of any nature whatsoever and howsoever arising) in respect of special offers, promotions, promotional competitions, complimentary or discount vouchers (“special offers”), or any other value added services awarded or made available through the App.
4.3. Tsogo Rewards members understand that they may register draw tickets for gaming promotions through the App, subject to the terms and conditions of the relevant special offer.
4.4. Further rules and/or terms and conditions may be relevant to specific special offers that are made available through the App. These will be visible and communicated to you in respect of the specific special offer.
4.5. Not all special offers will be available at all participating entities.
4.6. Special offers can only be used in South Africa.
4.7. You may have access to exclusive offers on selected products and/or services sold by us or our affiliates or partners from time to time.
4.8. To take advantage of App-only special offers and benefits, you must present your gaming or virtual card and/or the complimentary/discount voucher to redeem the special offer.
4.9. Special offers will expire on the date indicated on the relevant special offer.
4.10. Messages, offers redeemed and draw tickets will be retained and available to view on the App in your in-app mailbox for a period of 4 (four) months.
4.11. Special offers are not redeemable for cash. If you do not use your special offers within the time stipulated on the relevant special offer, or if the service or app is discontinued, for whatever reason (including self-exclusions or banning), you will lose your special offer(s).

5. Protecting the App

5.1 Please report problems, offensive content and policy breaches to us at the following email address – mobileapp.support@tsogosun.com

6. Payments

6.1. You may, from time to time, make payments to us or third parties as part of your use of the App or services. We may set out further terms applying to such payments (including in relation to refunds (if any), billing arrangements and any consequences of failing to make timely payments). You must comply with all such terms in relation to your payments to us. You agree that you are solely responsible for all fees and taxes associated with any such payments, and that pricing and availability of services and products are subject to change at any time.
6.2. Subject to mandatory applicable laws and regulations or as otherwise specified by us for a particular item or service within the App, in no circumstances will we be required to provide a refund for any payments made by you to us in relation to any services or products within the App (whether used or unused).
6.3. We may process payments from you in the App via a third party service. You agree to comply with that relevant third party’s terms and conditions in relation to the payment processing service.

7. Content on the application

7.1. “content” refers to any information, data, files, text, software, music, sound, photographs, graphics, images, video, messages, comments, hyperlinks or tags and other material appearing on our App or the services and all applicable copyrights, trademarks, patents, logos or other intellectual property rights displayed on our app or the services.
7.2. You acknowledge and agree that the content on the App may be delayed. Please consult with the Tsogo Rewards desk or management for accurate real-time content. Content may also differ between systems, for example you may see different content on the App vs the Tsogo Sun Group website or e-host. Tsogo Sun Group makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of content contained on the app and shall not be bound in any manner by content contained on the App.
7.3. Tsogo Sun Group content:
7.3.1. Tsogo Sun Group owns or is entitled to use all of the content made available on our App or through our services.
7.3.2. You may not, unless with our express and written consent –
7.3.2.1. Reproduce, publish, perform, broadcast, make an adaptation of, sell, lease, offer, expose or otherwise transfer or use for commercial purposes any content;
7.3.2.2. Decompile or reverse engineer the content, or reduce the content to any format other than the format in which they were delivered;
7.3.2.3. Incorporate the content into any other content for whatever purpose;
7.3.2.4. Remove any legal notices (copyright, trademark or other proprietary rights notices) in or on the content; or
7.3.2.5. Frame any portion of a web page that is part of our app or services.

8. Communications

8.1. You agree that Tsogo Sun Group or its affiliates may from time to time send you communications (including information regarding new services or products launched or special offers or discounts which we may negotiate for and offer to our users). All communications will abide by our privacy policy, applicable law and the preferences you have chosen and communicated to us.
8.2. You will always be entitled to notify us that you do not wish to receive or continue to receive such communications by choosing to unsubscribe from direct marketing communications under the App settings.
8.3. Your geolocation information may be used by us to indicate to you where the closest participating entity or special offer is or otherwise to enhance our services.
8.4. We will also, from time to time, send you service communications. These communications are required in order to manage our App and/or services we provide to you. You will not be able to opt-out from receiving these communications for as long as you use the App and/or services.

9. Tsogo Rewards programme

9.1.“rewards member” refers to a user that is a Tsogo Sun Group rewards member at any one of the participating entities. You can become a rewards member by registering on any of our online platforms, or at any of our participating entities. By registering on the App, you are automatically registered as a rewards member.
9.2. If you are a rewards member, your membership information (which includes, your point balance and reward status) will be reflected on the App once you have downloaded and registered to use the App.
9.3. By registering on the App you agree that Tsogo Sun Group may obtain such information from, and/or share such information with, any of its affiliates. Your details will be updated at all participating entities where you are a rewards member.
9.4. The Tsogo Sun rewards programme terms and conditions may be viewed on https://www.tsogosun.com/rewards/rewards-benefits/.

10. Third party goods, products and services

10.1. We may offer goods, services or products of third parties, or our services in conjunction with that of third parties on the App.
10.2. We do not guarantee the quality, reliability or suitability of any third party services provided, made available, advertised or linked through the app and we will bear no responsibility for your use of, or relationship with, any such third parties or third party services.
10.3. Such goods, services or products are provided subject to the terms, conditions and limitations imposed by those third parties. You must read the relevant terms, conditions and limitations imposed by those third parties.
10.4. If those third parties change, suspend or stop providing such goods, services or products, we may similarly change, suspend or stop providing it to you. We may nevertheless endeavour to provide such a service in another way or by using another supplier or service provider, but we will do so at our sole and absolute discretion.
10.5. When you acquire goods, services or products from a third party through our App, you understand and agree that –
10.5.1. We are not a party to the contract between you and the third party;
10.5.2. We are under no obligation to monitor the third-party service used by you;
10.5.3. The third party will be responsible for all obligations under the contract including (without limitation) warranties or guarantees;
10.5.4. You will evaluate the product or service and the applicable terms and conditions before acquiring the product or service.
10.6. These terms govern the relationship between you and us. Your dealings with all third parties, including those found through the app, are solely between you and the relevant third party. Subject to mandatory applicable laws and regulations, we and our affiliate companies have no liability to you in relation to any third parties, including any content or services provided by such third parties within our App.

11. Availability

11.1. While we endeavour to ensure that our App and services are normally available 24 hours a day, we will not be liable if, for any reason, our app or services are unavailable at any time or for any period.
11.2. Access to our App or services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
11.3. We reserve the right to amend, suspend or discontinue any service or our app, or any aspect thereof, including but not limited to available content, times of availability or equipment needed for access or use the service of app.
11.4. You understand that the latest version of the App should be downloaded or kept updated to ensure that the App works optimally.
11.5. Tsogo Sun Group is not responsible for you internet connectivity and will not be liable for any transaction failure, loss data, or errors caused by connectivity failure or instability, or power interruptions.

12. Disclaimer and liability

12.1. You use our App and services at your own risk.
12.2. While we endeavour to ensure that the information on our App is correct, we do not warrant the accuracy and completeness of content on our App or that the content and technology available from our App or services are free from errors or omissions.
12.3. We may make changes to the content on our App at any time without notice. The content on our App may be out of date, and in this regard, we make no commitment to update such content.
12.4. To the extent allowed by law, we shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use our app or services or content provided from or through our app or services.
12.5. Our App and services are supplied on an “as is” basis and have not been compiled or supplied to meet any user’s individual requirements. It is your sole responsibility to satisfy yourself prior to entering into this agreement with us that the services available on or through our App will meet your individual requirements and be compatible with your device hardware and/or software.
12.6. Information, ideas and opinions which may be expressed on our App should not be regarded as professional advice or our official opinion and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on our app.

13. Security and privacy

13.1. In order to ensure the security and reliable operation of the app for all users, we reserve the right at our discretion to take whatever action we find necessary to preserve the security, integrity and reliability of our network and back-office applications.
13.2. You may not use our App in any manner which may compromise the security of our network or any other network connected to our network.
13.3. We take reasonable steps to secure your payment information. We use a payment system that is, in our reasonable opinion, sufficiently secure with reference to accepted technological standards and the type of the transaction concerned.
13.4. Tsogo Sun Group will deal with your personal information in accordance with the provisions of our privacy policy.

14. Arbitration

14.1. You may approach any other relevant authority or dispute resolution body or refer the matter to arbitration as set out below, for resolution of a dispute.
14.2. You agree that any dispute between us shall be referred to arbitration and finally resolved in accordance with the rules of the arbitration foundation of Southern Africa. Such arbitration shall be held in Johannesburg and conducted in the English language before one arbitrator appointed in accordance with the said rules. Any award will be final and not subject to appeal. This agreement to arbitrate shall be enforceable in and judgement upon any award may be entered in any court of any country having appropriate jurisdiction. A dispute shall be deemed to have arisen when either party notifies the other party in writing to that effect.
14.3. The arbitrator shall have the power to give default judgement if any party fails to make submissions on the due date and/or fails to appear at the arbitration.
14.4. The provisions set out above shall not prevent either party from approaching any court of competent jurisdiction to obtain interim or other relief in cases of urgency.
14.5. You must send any notice or legal process relating to the terms to the following address: Cindy Wannell, Tsogo Sun Group, Palazzo Towers East, Montecasino Boulevard, Fourways, 2055, attn: the Company Secretary – with a copy to – companysecretary@tsogosun.com

15. Termination

15.1. These terms will apply to your use of the App until your access to the App is terminated by either you or us.
15.2. In addition to other rights specified in the these terms, we may suspend or terminate your access to your account or the app entirely: (i) if we reasonably believe that you have breached these terms; (ii) if your use of the app creates risk for us or for other users of the app, gives rise to a threat of potential third party claims against us or is potentially damaging to our reputation; (iii) if you fail to use the app for a prolonged period; or (iv) for any other reason in our sole and absolute discretion. Where reasonably practicable, we will give you notice of any suspension or termination.
15.3. Following termination of these terms, we will only retain and use your content in accordance with these terms (in particular our privacy policy). Where we suspend or terminate all or part of your access, we do not guarantee that we will be able to return any of your content back to you and we may permanently delete your content without notice to you at any time after termination. It is your responsibility to ensure that you regularly back up your content.

16. App licence

16.1. Our App is licensed, not sold, to you for use only under the terms of this license. Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, non-sub-licensable, revocable license to use a copy of our app on a mobile device that you own or control and to run such copy solely for your own personal purposes. You may not rent, lease, lend, sell, redistribute or sublicense our app. You may not copy (except as expressly permitted by this license), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of our App, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with our App).
16.2. The terms of the licence will govern any updates that replace and/or supplement the original app.
16.3. The licence is effective until terminated by you or us. Your rights under this licence will terminate automatically without notice from us if you fail to comply with any term(s) of these terms. Upon termination of the licence, you shall cease all use the App, and destroy all copies, full or partial, of the app. The termination of this licence will not affect your rights or remedies, or ours, for the period prior to termination, or those rights and obligations which the licence intends, either expressly or by implication, to survive beyond termination.

17. General

17.1. The terms and any additional rules or terms, from time to time, which may be relevant to the specific service you are using, constitute the sole and entire agreement between us and you.
17.2. No agreement shall be concluded or amendment to these terms effected merely by you sending a data message to us or the App.
17.3. Tsogo Sun Group may transfer its rights and obligations under the terms to a third party without your consent. However, you may not transfer your rights and obligations under the terms to a third party without the consent of Tsogo Sun Group.
17.4. This agreement shall be governed by the laws of the republic of South Africa.
17.5. If we don’t enforce any particular provision, we are not waiving our right to do so later. If a court strikes down any of these terms, the remaining terms will survive.
17.6. We may update these terms and conditions at any time and in our sole discretion. Any such change will be effective from the date of being posted on the App.
17.7. If any provision of the terms is or becomes unenforceable for any reason, then such provision will be treated as if it had not been included in the terms to the extent that it remains unenforceable and shall not affect the validity of the remaining provisions of the terms.

18. More about us

18.1. A list of officer bearers can be requested from companysecretary@tsogosun.com
18.2. Our address and contact details are:
Palazzo Towers East
Montecasino Boulevard
Fourways, 2055
Private bag x190
Bryanston 2021,
South Africa
Tel: +27 11 510 7700
Our email address is: tsogosun.contactus@tsogosun.com
Our website address is https://www.tsogosun.com/
18.3. The National Gambling Board is responsible for the oversight of the regulation in the gambling industry throughout the country and to preserve the integrity of South Africa as a responsible global citizen. For more information, you can visit the National Gambling Board’s website:

19. Bonus suite terms

19.1. You will get rewarded for spend at the participating entities (casino and/or hotels). Tsogo Rewards Points may not be available at all participating entities. One point is equal to R1.
19.2 Once redeemed, you will have 365 days to use your Tsogo Rewards Points, whereafter unclaimed reward points expire.
19.3 Tsogo Rewards Points may not be sold and may not be redeemed for cash or otherwise exchanged.
19.4 You can only use Bonus Play/ Bonus Stay at participating entities.
19.5 Tsogo Sun Group will not be liable for any loss or damage (of any nature whatsoever and howsoever arising) in respect of points awarded or made available through the bonus suite or the App.
19.6 To redeem your Tsogo Rewards Points you must present your gaming or virtual card and/or the complimentary/discount voucher to redeem the Tsogo Rewards Points.
19.7 Tsogo Sun Group will not be liable for any human error or system malfunction that could impact the allocation, earning or redeeming of Tsogo Rewards Points.
19.8 Bonus Play multipliers are implemented from time to time. Multipliers increase the rate at which you fill the Bonus Play pot. To benefit from the multiplier, you must play between the start and end date/time at the unit that it is active, and you must conclude your gaming session before the end date/time of the multiplier. To conclude your session on a slot machine, extract your card. On a table, ask the dealer to end your session. You can always start your session again. Sessions that have ended after the end time will not benefit from the multiplier.
19.9 Balances may be impacted when a site is offline.

Tsogo Sun reserves the right to amend, suspend, withdraw, substitute, or terminate any benefit, reward, offer, qualification criteria, points earning structure, redemption process, or any aspect of the Tsogo Rewards Programme at any time, subject to applicable law and reasonable notice where required.